Need to get in touch with Pioneer Federal Credit Union? We’ve compiled all the essential contact information you need in one place. Whether you need to report a lost or stolen card, book an appointment, or reach a specific department, this guide provides you with the most efficient ways to connect with Pioneer Federal Credit Union (Pioneer Federal Cu).
Report a Lost or Stolen Card
If you need to report a lost or stolen card, immediate action is crucial to protect your finances.
During Business Hours: Directly contact Pioneer Federal CU at (208) 587-3304 for immediate assistance.
After Business Hours: For after-hour card issues, please call 1 (866) 416-5688 to report your card lost or stolen.
Book an Appointment
For personalized services and consultations, booking an appointment is a convenient option.
Book Online: Schedule your appointment online at your convenience for any of Pioneer Federal CU branches. This is ideal for opening new accounts, discussing services, and getting your questions answered with a dedicated representative.
Financial Counseling & Advocacy
Pioneer Federal CU cares about your financial well-being and provides access to professional financial counseling.
GreenPath Financial Wellness: Connect with GreenPath for financial counseling and advocacy services.
Website: Visit GreenPath’s Website
Phone: Call GreenPath directly at 1 (877) 337-3399.
Contact Center
For general inquiries and support, Pioneer Federal CU’s Contact Center is ready to assist you.
Phone: (208) 587-3304
Fax: (208) 810-7962
Email: [email protected]
Live Chat: Available via the chat button on the right side of the screen on the Pioneer Federal CU website.
Live Video Chat: For a more personal touch, use the myPioneer Personal Assistant video chat.
Secure Email: Securely send files to Pioneer Federal CU using the Zix Secure Email portal. You can log in with a Zix account, Google, or Microsoft account.
Contact Center Hours:
Monday – Thursday: 8 a.m. to 5:30 p.m.
Friday: 8 a.m. to 6 p.m.
Departments
For specific needs, you can directly reach out to the relevant departments at Pioneer Federal CU.
Administration Offices
Address: 250 W. 3rd South, Mountain Home, ID 83647
Business Services Department
Phone: (208) 580-5607
Fax: (208) 580-5628
Marketing Department
Phone: (208) 580-5587
Fax: (208) 810-7971
Email: [email protected]
Collections
Phone: (208) 580-5588
Fax: (208) 810-7961
Email: [email protected]
Loan Department
Phone: (208) 587-3304
Fax: (208) 810-7960
Email: [email protected]
Loan Department Hours:
Monday – Thursday: 8 a.m. to 5 p.m.
Friday: 8 a.m. to 6 p.m.
Mortgage Department
Phone: (208) 580-5626
Fax: (208) 580-5627
Email: [email protected]
Receiving Calls from Pioneer Federal Credit Union
Stay informed and secure when receiving calls from Pioneer Federal Credit Union.
Caller ID: When Pioneer Federal CU calls you, the caller ID will display Pioneer Federal Credit Union.
Security Assurance: Pioneer Federal CU will never ask for your account number, Social Security number, or PIN number during a call.
Live Representatives: Pioneer Federal CU exclusively uses live representatives for member calls, never automated machines or recordings.
If you ever have doubts about the legitimacy of a call from someone claiming to be from Pioneer Federal CU, hang up immediately and call us back directly at (208) 587-3304. Your security and trust are top priorities at Pioneer Federal Credit Union.
