As a dedicated reader of the St. Paul Pioneer Press and TwinCities.com, you value insightful, local journalism. We are committed to delivering the most comprehensive news coverage in the east metro area, upholding a tradition of journalistic excellence that spans nearly 170 years. To ensure the sustainability of this mission and continue providing high-quality news, we’ve introduced digital access options for our online readers.
All visitors to the St. Paul Pioneer Press website, TwinCities.com, can access a limited number of articles each month without a subscription. Once you reach this limit, you will be prompted to choose one of the following options to continue enjoying our content:
Logging In: Seamless Access for Existing Subscribers
If you are already a digital or print subscriber to the Pioneer Press and have previously set up an online account, accessing unlimited digital content is straightforward. During your initial online subscription or through separate digital access activation for an existing subscription, you would have created an account using your email address and password. When you encounter a popup blocking article access, simply locate the Log In link and enter your registered email address and password. This will grant you immediate access to the article and the wealth of content available to subscribers.
Activating Your Digital Access: For Print Subscribers
Subscribers who initiated their Pioneer Press subscription via phone, mail, or in person, and who already utilize our customer service portal to manage their account, can easily activate their included digital access. To unlock your digital benefits, simply click here. You will be guided to log in using your existing customer service account credentials, instantly enabling your digital access and removing any article access limitations.
Creating an Account: Bridging Print and Digital
For print subscribers who subscribed offline (phone, mail, or in person) and haven’t yet established an online account, creating one is a necessary step to activate digital access. This account links your print subscription to the digital realm, unlocking online content. Click here to begin the account creation process. Once completed, you can log in and enjoy the full spectrum of digital content included with your subscription.
Subscribing to Unlock Unlimited Content
If you are not currently a subscriber, you can still sample a selection of our articles for free each month. However, to support local journalism and gain unrestricted access, we encourage you to subscribe. Joining our community of subscribers ensures you never miss critical local news and in-depth reporting. To explore subscription options and sign up, please click here. Your subscription directly funds the local news you rely on.
Understanding the Subscription Model: Supporting Local Journalism
Q: Why is a subscription necessary for complete digital access to the St. Paul Pioneer Press?
Producing high-quality, local journalism demands significant resources. The St. Paul Pioneer Press is dedicated to in-depth reporting, investigative journalism, and comprehensive coverage of the east metro area. While we previously offered much of our content online for free, the current economic landscape necessitates a subscription model to sustain our operations. By subscribing, regular digital readers directly contribute to the crucial work of local news gathering and reporting, ensuring that this vital community service continues.
Just as we pay for various essential services and goods, supporting local news through a subscription acknowledges its inherent value and cost of production. For our valued print and existing digital subscribers, we express our sincere gratitude for your ongoing commitment to local journalism. Your subscription already includes unlimited digital access – simply log in or activate your account to take full advantage of your benefits. We remain committed to offering occasional readers a limited number of complimentary articles. However, if you are a frequent visitor to TwinCities.com and value local news, we encourage you to subscribe and secure uninterrupted access to the information that matters most to you.
Exploring the Benefits of Your Digital Access Subscription
Q: What exactly does my Digital Access subscription include?
Your St. Paul Pioneer Press Digital Access subscription unlocks a comprehensive suite of benefits designed to keep you informed and connected:
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Unfettered Access to TwinCities.com: Enjoy 24/7, unlimited access to all St. Paul Pioneer Press news articles and information published on TwinCities.com. Stay informed on breaking news, in-depth investigations, local sports, community events, and more, whenever and wherever you are.
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The E-Edition Pioneer Press: A Digital Replica: Your subscription includes access to the Pioneer Press e-edition, a digital replica of the daily print newspaper. Experience the familiar format of the printed paper on your computer, tablet, or smartphone. The E Edition Pioneer Press delivers the complete newspaper experience, including all articles, photos, advertisements, and features, in a convenient digital format.
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Extensive Digital Archives: Delve into the past with access to the Pioneer Press digital archives, dating back to 2007. Research past events, explore historical articles, and uncover a wealth of information from our extensive archives, all included with your digital subscription.
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Comprehensive NEWS Coverage: In essence, your subscription provides you with NEWS. Around-the-clock news coverage from the St. Paul Pioneer Press and various sources, focusing on St. Paul, the east metro area, and beyond. Stay informed about local people, places, restaurants, events, local sports, businesses, opinion leaders, and crucial information you need and want to know. From breaking news to in-depth features, your digital subscription keeps you connected to your community.
Subscription Management and Support
Q: What is the cost of a digital subscription?
For detailed pricing information and to explore current subscription offers, please visit our dedicated Subscribe Page. Keep an eye out for special promotional offers for new subscribers, which may be featured on our websites or in email communications.
Q: How can I manage my Pioneer Press/TwinCities.com subscription account?
Easily manage your subscription preferences through the Manage My Account link available on our website. After logging in or creating your account, you can update your mailing address, payment details, and other account information, ensuring your subscription details are always up-to-date.
Advertising and Website Experience
Q: Will I still see advertisements on the website with a paid subscription?
Yes, advertisements are still present for digital subscribers. Subscription revenue alone does not fully cover the expenses associated with producing quality local news. Advertisements, many from local businesses, provide readers with valuable shopping information, deals, and product updates. Supporting these advertisers is a crucial component of keeping news coverage from St. Paul and the east metro area accessible at an affordable price for our subscribers. Subscribers who prefer an ad-free experience have the option to utilize ad-blocking software.
Understanding Article Limits and Notifications
Q: How will I be notified when I reach my complimentary article limit?
As you browse articles on our website, on-screen notifications will appear when you approach your monthly article limit. Once you have exhausted your free article views, you will be prompted to log in or subscribe to continue reading. These notifications ensure transparency and clearly indicate when subscription is required for further access.
Seeking Assistance and Support
Q: How can I obtain more information or help regarding my subscription?
For any subscription-related inquiries or assistance, please contact our dedicated Subscriber Services team at (651) 717-7377. Alternatively, you can access the Manage My Account link on our website for self-service options and further information. Our Subscriber Services team is ready to assist with any questions you may have.
Cancellation and Refund Policy Details
Q: What are the cancellation and refund policies for digital subscriptions?
You have the flexibility to cancel or modify your subscription at any time by contacting Subscriber Services at (651) 717-7377. Please note that cancellations become effective at the end of your current billing cycle. While refunds are not provided, your subscription access, print delivery (if applicable), and associated subscriber benefits will continue for the remainder of your paid billing period.
Login Frequency and Browser Settings
Q: Why am I asked to log in repeatedly, even after logging in previously?
You may be required to log in again if your browser cookies are cleared, or if you switch to a different web browser or device. Browser cookies help remember your logged-in status. Clearing cookies or changing browsers essentially resets this recognition, necessitating a fresh login for continued access to subscriber content.
Providing Feedback and Reporting Issues
Q: Where can I submit feedback about the Digital Access program or the website itself?
We value your feedback and strive to continually improve our digital offerings. Please email your feedback to [email protected]. If you are reporting a technical issue, providing the URL of the specific page you were experiencing problems with, along with details about your device, operating system, and browser, will greatly assist our technical team in resolving the issue efficiently.
Alt text: Stack of Pioneer Press newspapers ready for distribution, highlighting the print legacy alongside the digital e-edition.
