For immediate assistance or to connect with Pioneer Federal Credit Union in Mountain Home, Idaho, find all the necessary contact details right here. Whether you need to report a lost or stolen card, book an appointment, or reach a specific department, we’ve got you covered.
Immediate Contact Information
Report a Lost or Stolen Card:
If you need to report a lost or stolen card, please contact Pioneer Federal Credit Union immediately.
- During Business Hours: Call us directly at (208) 587-3304 for prompt assistance.
- After Business Hours: For after-hours card issues, please call 1 (866) 416-5688 to ensure the security of your account.
Connect with Pioneer FCU for All Your Needs
Book an Appointment:
Plan your visit to any of our branches at your convenience. Book an appointment online to open accounts, discuss our services, and get your questions answered by our knowledgeable team.
Financial Counseling & Advocacy:
Pioneer Federal Credit Union is committed to your financial well-being. We partner with GreenPath Financial Wellness to provide you with expert financial counseling and advocacy services.
Contact GreenPath:
- Website: Visit GreenPath Financial Wellness
- Phone: 1 (877) 337-3399
Reach Our Contact Center
For general inquiries and support, our Contact Center is ready to assist you.
- Phone: (208) 587-3304
- Fax: (208) 810-7962
- Email: [email protected]
- Live Chat: Click the chat button on the right side of our website for instant support.
- Live Video Chat: For personalized assistance, use our myPioneer Personal Assistant video chat.
- Secure Email: Send files securely through our Zix Secure Email portal. You can log in with a Zix account, Google, or Microsoft account.
Contact Center Hours:
- Monday – Thursday: 8 a.m. to 5:30 p.m.
- Friday: 8 a.m. to 6 p.m.
Department Contacts
For specific inquiries, please contact the relevant department directly.
Administration Offices:
- Address: 250 W. 3rd South, Mountain Home, ID 83647
Business Services Department:
- Phone: (208) 580-5607
- Fax: (208) 580-5628
Marketing Department:
- Phone: (208) 580-5587
- Fax: (208) 810-7971
- Email: [email protected]
Collections:
- Phone: (208) 580-5588
- Fax: (208) 810-7961
- Email: [email protected]
Loan Department:
- Phone: (208) 587-3304
- Fax: (208) 810-7960
- Email: [email protected]
- Hours: Monday – Thursday: 8 a.m. to 5 p.m., Friday: 8 a.m. to 6 p.m.
Mortgage Department:
- Phone: (208) 580-5626
- Fax: (208) 580-5627
- Email: [email protected]
Security Reminder When Receiving Calls from Pioneer Federal Credit Union
Pioneer Federal Credit Union values your security. Please note the following when receiving calls that appear to be from Pioneer:
- Caller ID: The caller ID should display “Pioneer Federal Credit Union.”
- Information Request: We will never ask for your full account number, Social Security number, or PIN number over the phone.
- Live Representatives: Pioneer uses only live representatives for member calls, never automated machines or recordings.
If you have any doubts about the legitimacy of a call, please hang up and call us back directly at (208) 587-3304. Your financial security is our top priority at Pioneer Federal Credit Union in Mountain Home.
