Getting your new Pioneer Ping Golf Bag to the course swiftly and smoothly is our priority. Here’s everything you need to know about our shipping and delivery process, ensuring your chosen Ping golf bag arrives ready for your next round.
Where We Ship Your Ping Golf Bag
PING proudly ships our golf bags, including the sought-after pioneer ping golf bag, to all addresses within the United States. This includes all 50 US states and extends to APO/FPO military addresses, ensuring our service members can also receive their preferred PING equipment wherever they are stationed.
For customers in Hawaii (HI) and Alaska (AK), your orders will be expedited via FedEx 2-Day service to ensure quicker delivery. Similarly, all orders destined for APO/FPO shipping addresses are handled with USPS for reliable military mail service.
Understanding Your Shipping Costs
We offer straightforward and affordable shipping options for your new pioneer ping golf bag and other PING products:
- Flat Rate FedEx Ground: A standard shipping fee of just $4.95 applies to most orders.
- Free FedEx Ground Shipping: Orders totaling $99 or more qualify for complimentary FedEx Ground shipping. This makes it even easier to get your hands on a premium pioneer ping golf bag without added shipping costs.
- Flat Rate FedEx 2-Day: For faster delivery, a FedEx 2-Day option is available at $24.95. Please note that while most items are eligible for this expedited service, golf bags are not eligible for 2-Day shipping due to their size and handling requirements.
For added security and peace of mind, PING recommends signature-required delivery for orders exceeding $500, offered to you free of charge. For orders under $500, you can still opt for signature-required delivery for a small surcharge of $5.00.
Anticipating Your Package Delivery
When can you expect to tee off with your new pioneer ping golf bag? Here’s a breakdown of our delivery timeframes:
- Standard FedEx Ground: For standard shipping within the contiguous US, please allow 4-7 business days for delivery after your order has been processed at our distribution center.
- FedEx 2-Day Shipments: If you’ve selected expedited shipping for eligible items (excluding golf bags), expect delivery within 2 business days after processing.
Order processing typically takes 3-5 business days, as our team ensures each order is handled with care and accuracy. Please note that processing occurs Monday through Friday, excluding holidays. For golf bags, including the pioneer ping golf bag, and custom-built golf club orders, please allow an additional 5-7 business days for processing due to their specialized handling and build requirements. For PING x Hideoki products, refer to the specific product pages for their unique shipping details and timelines.
Returns and Our Satisfaction Guarantee
We strive for your complete satisfaction with every PING purchase. If you are not entirely satisfied with your order from ping.com, you can return it within 30 days from the order placement date for a full refund of the product value and applicable taxes.
Please be aware that purchases made through third-party authorized retailers cannot be returned directly to PING.
For returns of custom-built golf clubs and customized golf bags, including pioneer ping golf bags that have been personalized, a 20% restocking fee applies, unless the return is due to a manufacturing defect confirmed by PING. Returned items must be in their original condition. In such cases, you will receive a refund of 80% of the purchase price plus tax. Ballnamic Gift Vouchers are non-refundable. All other products are eligible for a full refund of the product value plus taxes.
Kindly note that shipping and handling charges are non-refundable, and customers are responsible for return shipping costs, except for apparel where a return tag will be provided. Refunds will be processed to the original payment method. Returned products must be in new, unused, and unaltered condition, with all original labels and tags attached.
To initiate a return, please contact a PING customer service agent at 1 (800) 474-6434 or email us at [email protected] to obtain your PING return authorization number and for detailed return instructions.
PING Customer Service
1-800-474-6434
Monday-Friday, 6:30am – 3:30pm MST
