Purchasing a new 12000 Btu Pioneer Mini Split system is a significant investment in your home comfort. Ensuring you receive it without additional shipping costs makes that investment even smarter. At Pioneer Technology, we understand this, which is why we’re pleased to offer free shipping on all orders over $49, including our popular 12000 BTU Pioneer Mini Split models, to the 48 contiguous United States. This limited-time offer helps you save even more when upgrading your home’s heating and cooling.
For more details on our policies, please visit our Returns and Refunds page.
Getting Your Pioneer 12000 BTU Mini Split Shipped to You
We make shipping your new 12000 BTU Pioneer Mini Split system as straightforward and stress-free as possible. We ship exclusively within the 48 contiguous United States, ensuring reliable delivery to your home or business. Unfortunately, we are unable to ship to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or international locations at this time.
Due to the size and weight of a 12000 BTU Pioneer Mini Split system, we utilize reputable freight companies for all shipments. Each unit is carefully secured on a pallet, strapped, and wrapped in protective film to prevent any damage during transit. This ensures your new mini split arrives in perfect condition, ready for installation.
Upon delivery, the freight driver can break down the pallet for easier unloading. We typically include lift gate service as part of our standard shipping, providing curbside delivery. The driver will unload your 12000 BTU Pioneer Mini Split to ground level at your delivery address. If you require inside delivery, this can be arranged for an additional fee, which needs to be coordinated directly with the freight company. Alternatively, you are welcome to pick up your order for free from our main distribution warehouse in the Miami area. Please note that due to their weight and delicate components, our mini split systems are not suitable for express or courier shipping.
Because of the current high demand and peak sales season, please allow an additional 3-5 business days for larger orders, including 12000 BTU Pioneer Mini Splits, to be prepared for shipment. Our team is working diligently to process and ship all orders as quickly as possible and will keep you informed of any unexpected delays.
We aim to prepare every shipment within 72 hours of payment receipt during weekdays. Freight companies usually pick up shipments either on the same day or the day after they are notified of readiness. Transit times typically range from 5 to 8 business days, but in some rare instances, it may take up to 12 days for your 12000 BTU Pioneer Mini Split to arrive.
Once your system has shipped, we will provide you with tracking information. Should you experience any shipping delays, please do not hesitate to contact us. It is crucial to double-check your delivery address, email, and phone number when placing your order. The delivery company will contact you via phone to schedule a delivery appointment for residential addresses. An accurate phone number is essential to avoid delivery issues and potential return shipping costs. If delivery is refused or unsuccessful, the shipment will be treated as a return.
When your 12000 BTU Pioneer Mini Split arrives, carefully count all cartons and compare this number with the delivery receipt before signing. Thoroughly inspect all items for any signs of shipping damage upon arrival. All our products undergo rigorous quality checks and leave our warehouse in pristine condition. If you notice any shipping damage, clearly note it on the delivery receipt and file a claim with the freight carrier. Please also contact us with a description of the damage and accompanying photos. While shipping damage is infrequent, we are here to assist you in resolving any issues that may arise.
We stock a comprehensive inventory of replacement and service parts for your 12000 BTU Pioneer Mini Split, ensuring support both during and after the warranty period. This commitment to parts availability and customer service provides added peace of mind with your Pioneer system purchase.
