How Frequently Do I Need to Change the Filter?
The frequency of filter replacement depends on factors such as the number of pets using the Drinking Fountain Pioneer Pet and the number of fountains in your home. A general recommendation is to replace the filters every 2-4 weeks. The filter casings are recyclable, although not explicitly marked.
What Replacement Filter Do I Need for My Swan Fountain?
For the Swan Fountain drinking fountain pioneer pet, you will need the #3091 T-Shape Replacement filter.
These replacement filters are readily available for purchase on various online retailers including amazon.com, chewy.com, 1800petmeds.com, and pioneerpet.com.
Why Am I Finding Small Black Particles in My Pet’s Fountain?
The presence of small black particles in your pet drinking fountain pioneer pet is typically due to residual charcoal seeping from the filter. This is a normal occurrence and poses no harm to your pet. To minimize charcoal dust shedding, thoroughly rinse the filter under running water before placing it in the fountain.
How Do I Clean the Swan Fountain Drinking Fountain Pioneer Pet?
Regular cleaning is essential for maintaining your Swan Fountain drinking fountain pioneer pet. It is recommended to clean all Pioneer Pet fountains weekly using mild dish soap and warm water. The swan ‘neck’ is a single piece, so use a small bottle brush, reusable drinking straw brush, or pipe cleaner to regularly remove any accumulated debris from inside the neck. For convenience, the Swan Fountain is also top-rack dishwasher safe.
In addition to weekly cleaning, disassemble the pump of your drinking fountain pioneer pet at least once a month for a more thorough cleaning. Scrub all pump parts and the pump interior. Soaking the non-electrical pump components in a vinegar and water solution for several hours can help dissolve buildup and bacteria within the pump.
How Do I Disassemble My Pump to Clean My Pioneer Pet Drinking Fountain?
Complete disassembly and cleaning of the pump are crucial for the longevity of your Pioneer Pet drinking fountain pioneer pet.
- Begin by removing the cover plate, stator, and impeller.
- Clean all detached parts with soap and warm water, ensuring a thorough rinse afterwards.
- Reassemble the impeller, stator, and cover plate. Note: After reinserting the impeller, spin it with your finger 3-5 times in the same direction to ensure it is correctly engaged with the magnet.
A helpful video demonstrating the pump cleaning process is available here: https://pioneerpet.com/video-instructions/
Why Is My Pioneer Pet Fountain Noisy, Leaking, or Splashing?
If your Pioneer Pet drinking fountain pioneer pet is exhibiting noise, leaking, or splashing, consider the following troubleshooting steps:
- Water Level: Ensure the water level is consistently adequate. Operating the pump with a low water level can cause damage and increased noise.
- Pump Maintenance: Follow the pump maintenance instructions detailed on page 9-10 of your fountain instruction manual. This involves fully disassembling the pump and cleaning the impeller to remove any obstructions like pet hair or food particles. Monthly pump cleaning is recommended. Instruction manuals are available here: https://pioneerpet.com/product-instructions/. A pump cleaning video guide can be found here: https://pioneerpet.com/video-instructions/
- Filter Replacement: Replace the filter every 2-4 weeks to maintain optimal fountain performance.
- Water Flow Adjustment: Experiment with adjusting the water flow lever on the pump, setting it to the middle position as a starting point.
- Swan Neck Cleaning: Scrub the inside of the Swan ‘neck’ using a reusable drinking straw brush, bottle brush, or pipe cleaner. Blockages within the neck tube are a frequent cause of noise and splashing. Remember, the ‘neck’ is not detachable.
- Directing Tube: Verify that the white rubber directing tube #0375 is properly positioned. If this component is missing, replacements are available for purchase on pioneerpet.com.
Are Replacement Parts Available for the Swan Fountain Drinking Fountain Pioneer Pet?
Yes, replacement parts are available for your Swan Fountain drinking fountain pioneer pet.
While the Swan ‘neck’ and bowls are not sold separately as standard stock items (fountains are sold as complete units), spare parts may occasionally be available. If you are located within the US, please contact [email protected] to inquire about the current availability of a ‘neck’ or bowl and to request a shipping quote.
Is There a Warranty on the Pioneer Pet Fountain and Pump?
The Pioneer Pet drinking fountain pioneer pet and pump are warranted against manufacturing defects for a period of one (1) year from the original purchase date. However, please note that the warranty is void if proper pump maintenance, as outlined on pages 9-10 of the instruction manual, is not followed. Retain your dated sales receipt as proof of purchase. For further details regarding the product warranty or to obtain technical support, please email [email protected].
A video demonstration of the pump cleaning process can be viewed on our website: https://pioneerpet.com/video-instructions/
How Long Will the Pump in My Pioneer Pet Drinking Fountain Last?
With consistent regular maintenance, the pump in your Pioneer Pet drinking fountain pioneer pet is expected to last between 1.5 to 2 years (over 13,000 hours), and in some cases, it may function for even longer.
What Is the Power Consumption of the Swan Fountain?
The Swan Fountain drinking fountain pioneer pet operates using a low-power DC pump with a power adapter. The estimated power consumption is approximately 720Wh per month, or 8.6kWh per year.
