When you invest in quality equipment, whether it’s state-of-the-art DJ gear like a Pioneer CDJ-2000 Nexus or professional audio equipment, you expect it to be protected. Gator Cases understands this commitment to quality and provides a Limited Lifetime Warranty on their cases, bags, and accessories, ensuring your gear is safeguarded. This warranty reflects Gator Cases’ dedication to superior manufacturing and gives you peace of mind.
What the Warranty Covers
Gator Cases’ Limited Lifetime Warranty is a testament to their confidence in the materials and workmanship of their products. This warranty extends to the original owner, with proof of purchase necessary, and covers manufacturing defects. Should a defect arise, Gator Cases will, at their discretion, repair or replace the product, or offer a replacement with a comparable product of similar value and condition. It’s important to note that this warranty is specifically for Gator Cases products and does not cover personal property, loss of use, accidental damage, misuse, or typical wear and tear.
Damage Limitations
While comprehensive, the Gator Cases warranty focuses on manufacturing defects. Damage resulting from misuse, neglect, accidents, abrasion, extreme temperatures, solvents, acids, water exposure, normal wear and tear, or damage during transport are not covered. It’s crucial to handle your Gator Case with care to maximize its protective lifespan.
Coverage for Moving Parts and Electronics
For moving components like zippers, retractable handles, and wheels – parts subject to regular use – Gator Cases provides a one-year warranty from the purchase date. Beyond this year, Gator Cases continues to supply field replaceable parts free of charge for the product’s lifetime. However, after one year, direct replacements are not offered, and repairs will incur a service charge.
Electronics incorporated into Gator Cases products are warranted for ninety days from the purchase date. For electronic component issues after this period, Gator Cases can provide information on purchasing replacement parts to keep your case functioning optimally.
Airline and Shipping Damage
Damage caused by airlines or freight companies during handling is explicitly excluded from the Gator Cases warranty. In such instances, it’s imperative to immediately file a claim with the responsible carrier. Most carriers provide insurance options for loss or damage, and Gator Cases is ready to assist in this process by providing cost details for parts, repair, and replacement to support your claim.
Discontinued Product Warranty
Gator Cases stands by its products even after they are discontinued. For discontinued items, warranty support for parts and replacements is available for one year from the date the product is no longer commercially sold by Gator, or one year from the original purchase date – whichever is later. After this one-year period, while the formal warranty lifecycle ends, Gator Cases will still endeavor to assist customers with part replacements if parts or suitable substitutes remain available. Contacting Gator Cases directly will provide specific availability information.
Warranty Void Conditions
It’s important to be aware of actions that can void your Gator Cases warranty. Any improper maintenance or repairs conducted by a service center not approved by Gator, or the use of Gator Cases products in rental services will invalidate the warranty. Maintaining your case according to guidelines and using authorized service centers ensures your warranty remains effective.
International Warranty Support
For customers outside of the USA, Gator Cases provides support through local distributors. Contacting Gator Cases will provide you with details for your nearest distributor, ensuring you receive localized warranty service and support.
