Pioneer Credit Union in Idaho is dedicated to providing its members with excellent service and support. Whether you need to report a lost or stolen card, book an appointment, or simply have a question, knowing how to get in touch with the right department is essential. This guide provides you with all the necessary contact information for Pioneer Credit Union Idaho, ensuring you can easily access the assistance you need.
Reporting a Lost or Stolen Card
If you need to report a lost or stolen card, immediate action is crucial to protect your finances. Pioneer Credit Union Idaho offers dedicated phone lines for reporting card issues.
During Business Hours:
Please contact Pioneer directly at (208) 587-3304 to report your lost or stolen card during regular business hours. This will ensure prompt attention to your situation.
After Business Hours:
For after-hours card emergencies, please call 1 (866) 416-5688. This 24/7 service is available to assist you outside of normal business hours, providing peace of mind knowing help is always accessible.
Booking Appointments at Pioneer Credit Union Idaho
For personalized services such as opening new accounts or discussing financial services in detail, booking an appointment is a convenient option.
Book Online:
Pioneer Credit Union Idaho makes it easy to schedule appointments online. You can book an appointment at any of our branches at your convenience by visiting the appointment booking page. This allows you to set a dedicated time to discuss your needs with a Pioneer representative without waiting.
Financial Counseling & Advocacy Services
Pioneer Credit Union Idaho cares about your financial well-being and partners with GreenPath Financial Wellness to offer financial counseling and advocacy services.
Contact GreenPath:
For comprehensive financial guidance, you can contact GreenPath in several ways:
- Visit their website: Explore resources and information at GreenPath Financial Wellness.
- Call them directly: Speak with a financial expert by calling 1 (877) 337-3399.
GreenPath can provide assistance with debt management, credit counseling, and financial education, empowering you to achieve your financial goals.
General Contact Center Information
For general inquiries or to connect with Pioneer Credit Union Idaho’s contact center, you can utilize the following methods:
- Phone: (208) 587-3304
- Fax: (208) 810-7962
- Email: [email protected]
- Live Chat: Available through the chat button on the right side of the Pioneer Credit Union website.
- Live Video Chat: For a more personal touch, use the myPioneer Personal Assistant video chat.
- Secure Email: For secure file sharing, utilize the Zix Secure Email portal. You can create a Zix account or use your existing Google or Microsoft credentials for login.
Contact Center Hours:
- Monday – Thursday: 8 a.m. to 5:30 p.m.
- Friday: 8 a.m. to 6 p.m.
Pioneer Credit Union Idaho Departments Contact Information
For specific needs, you can contact the following departments directly:
Administration Offices
- Address: 250 W. 3rd South, Mountain Home, ID 83647
Business Services Department
- Phone: (208) 580-5607
- Fax: (208) 580-5628
Marketing Department
- Phone: (208) 580-5587
- Fax: (208) 810-7971
- Email: [email protected]
Collections Department
- Phone: (208) 580-5588
- Fax: (208) 810-7961
- Email: [email protected]
Loan Department
- Phone: (208) 587-3304
- Fax: (208) 810-7960
- Email: [email protected]
- Hours: Monday – Thursday: 8 a.m. to 5 p.m., Friday: 8 a.m. to 6 p.m.
Mortgage Department
- Phone: (208) 580-5626
- Fax: (208) 580-5627
- Email: [email protected]
Security Advice Regarding Calls from Pioneer Credit Union Idaho
Pioneer Credit Union Idaho prioritizes the security of its members. Please be aware of the following when receiving calls that appear to be from Pioneer:
- Caller ID: Legitimate calls from Pioneer will display “Pioneer Federal Credit Union” on your caller ID.
- Personal Information: Pioneer will never ask for your account number, Social Security number, or PIN number over the phone.
- Live Representatives: Pioneer uses only live representatives for member calls, never automated machines or recordings.
If you are ever uncertain about the legitimacy of a call, hang up immediately and call Pioneer Credit Union Idaho back directly at (208) 587-3304. Your security is paramount, and Pioneer encourages you to contact them if you have any suspicions about calls claiming to be from the credit union.
