Gator Cases stands behind the quality of its products, offering a Limited Lifetime Warranty that reflects our dedication to excellence. This warranty underscores our commitment to providing musicians, audio professionals, and DJs with durable and reliable cases, bags, and accessories. Whether you’re safeguarding a delicate microphone, transporting essential cables, or ensuring your valuable Pioneer Ddj 1000 Srt is protected on the road, Gator Cases provides peace of mind. This warranty covers manufacturing defects in materials and workmanship, ensuring your investment is protected. It is valid for the original owner and requires proof of purchase to initiate a claim. Under this warranty, Gator Cases will, at its discretion, repair or replace the product, or offer a replacement with a comparable product of similar value and condition. It’s important to note that this warranty is specifically for Gator Cases products and does not extend to personal property stored within the cases, losses due to product misuse, accidental damage, or typical wear and tear from normal use.
What the Warranty Covers
Our Limited Lifetime Warranty is designed to give you confidence in the longevity of your Gator Cases product. It specifically covers defects arising from the manufacturing process, including issues with the materials used and the quality of workmanship. This means that if your case has a flaw from how it was made, we’ve got you covered. This commitment to quality manufacturing is at the heart of the Gator Cases promise.
Situations Not Covered Under Warranty
While we stand by our products, there are certain situations and types of damage that are not covered under the Limited Lifetime Warranty. Damage caused by misuse, neglect, accidents, or abrasion falls outside the warranty scope. Exposure to extreme temperatures, solvents, acids, or water damage are also not covered. Additionally, normal wear and tear that occurs over time with regular use, as well as damage caused during transportation, are excluded from warranty coverage. It is important to handle your Gator Case with care and use it as intended to maximize its lifespan and avoid issues not covered by the warranty.
Warranty on Moving Parts
Moving parts, such as zippers, retractable handles, and wheels, are naturally subject to wear and tear over time. For these components, Gator Cases provides a warranty for one year from the original purchase date. Within this year, any defects in these moving parts due to manufacturing issues are covered. After the initial year, while the warranty on replacement is no longer available, Gator Cases continues to support its products by offering field replaceable parts at no charge for the lifetime of the product. Should these parts need repair after the first year, repair services will be available at a cost.
Electronics Warranty
For Gator Cases products that include electronic components, such as powered mixers or lighting controllers, we offer a ninety-day manufacturer’s warranty on these electronics. This warranty period begins from the date of purchase. If you experience any issues with the electronics within this initial 90-day period, please contact Gator Cases for assistance. For electronic part replacements or support after ninety days, Gator Cases can provide information on purchasing replacement parts to keep your gear functioning optimally.
Airline and Shipping Damage
Damage that occurs due to mishandling by airlines or freight companies is unfortunately not covered under the Gator Cases warranty. When shipping or flying with your equipment, it’s crucial to inspect your Gator Case immediately upon arrival. If you find any damage that occurred during transit, you should immediately file a claim directly with the carrier. Most carriers offer insurance options to protect against loss or damage during shipping. Gator Cases is ready to assist you in this process by providing necessary information on parts, repair, and replacement costs to support your claim with the carrier.
Discontinued Items Warranty
Gator Cases honors its warranty commitments even for products that have been discontinued. For discontinued items, we continue to provide warranty support for parts and replacements for a period of one year from the date the product is no longer commercially available from Gator Cases, or for one year from your original purchase date, whichever date is later. After this one-year period following discontinuation (or purchase date), the product is considered outside of its standard warranty lifecycle. However, even after the warranty period, Gator Cases remains committed to customer support. If parts are still available, either original or suitable substitutes, we will always strive to assist customers with part replacements. Contact us to check part availability on a case-by-case basis.
Voiding Your Warranty
It’s important to be aware of actions that can void your Gator Cases Limited Lifetime Warranty. If any maintenance or repairs are improperly performed, or carried out by a service center not approved by Gator Cases, the warranty will be voided. Additionally, the warranty is void if Gator Cases products are used in a rental capacity. To ensure your warranty remains valid, always rely on authorized service professionals for any repairs and use your Gator Cases product as intended for personal or professional use, not for rental purposes.
International Warranty Support
For customers located outside of the USA, Gator Cases provides support through our network of local distributors. Please contact us directly to receive information about the distributor in your region. Our international partners are equipped to provide warranty service and support, ensuring that our global customers receive the same level of commitment and quality as those in the USA.
