Introduction
At Pioneer Express Lube, we deeply value your privacy and are dedicated to safeguarding it through strict adherence to this policy. This privacy policy outlines the types of information we may gather from you, or that you may willingly provide, when you visit our Website. It also details our practices for collecting, utilizing, maintaining, protecting, and disclosing this information.
This policy is applicable to information collected by us:
- On this Website, pioneerexpresslube.com.
- During email, text, and other digital communications exchanged between you and this Website.
- Through mobile and desktop applications downloaded from this Website, which facilitate direct, non-browser-based interactions between you and this Website.
- When you engage with our advertisements and applications on third-party websites and platforms, provided these applications or advertisements include links to this policy.
This policy does not extend to information collected:
- Offline by us or through any other channels, including any other website operated by Pioneer Express Lube or its affiliates.
- By any third party, including our affiliates, subsidiaries, and franchisees, through any application or content (including advertising) that may link to, be accessible from, or be featured on our Website.
Please carefully review this policy to understand our approaches and practices concerning your information and how we will manage it. If you disagree with our policies and practices, your option is to refrain from using our Website. By accessing or using this Website, you signify your agreement to this privacy policy. This policy may be updated periodically. Your continued use of this Website following the implementation of changes will be considered as acceptance of those changes. Therefore, we advise you to review this policy regularly for any updates.
Children Under the Age of 13
Our Website is not designed for children under the age of 13. We do not knowingly solicit personal information from children under 13. No individual under the age of 13 should provide any information on our Website or through any of its functionalities. If you are under 13, please do not use or provide any information on this Website or through any of its features. Should we discover that we have collected or received personal information from a child under 13 without parental consent verification, we will take steps to delete that information promptly. If you believe we might possess information from or about a child under 13, please contact us immediately at 5575 DTC Parkway, Suite 100, Greenwood Village, CO 80111 or via email at [email protected].
Information We Collect About You and How We Collect It
At Pioneer Express Lube, we collect several types of information from and about users of our Website, which helps us to enhance your experience and provide superior services like our pioneer express lube offerings. This information includes:
- Personal Information: Information that can identify you personally, such as your name, postal address, email address, telephone number, or vehicle license plate number. This is crucial for services such as appointment booking, service reminders, and personalized communications regarding pioneer express lube and related services.
- Non-Identifying Information: Data about you that does not individually identify you. This might include aggregated data or demographic information.
- Technical Information: Information about your internet connection, the devices you use to access our Website, and usage details. This helps us optimize our website for all users and understand usage patterns related to accessing information about pioneer express lube services online.
We collect this information through various methods:
- Direct Interactions: Information you provide directly to us. For example, when you fill out forms on our Website, such as when booking an appointment for pioneer express lube services, subscribing to newsletters, participating in promotions, or reporting issues with our Website.
- Automatic Data Collection: As you navigate through our site, we automatically collect certain information. This includes usage details, IP addresses, and data gathered through cookies, web beacons, and other tracking technologies. This automatic collection helps us understand how users interact with our site when seeking information about pioneer express lube and other services.
- Third-Party Sources: Information from third parties, such as our business partners, which may include demographic or aggregated data to better understand our customer base interested in services like pioneer express lube.
Information You Provide to Us
The information we collect on or through our Website may include:
- Form Submissions: Information provided when you fill in forms on our Website. This includes details submitted when registering to use our Website, subscribing to our services, posting material, or requesting further services related to Pioneer Express Lube. We may also request information when you participate in a contest or promotion we sponsor, or when you report a problem with our Website.
- Correspondence Records: Records and copies of your communications with us (including email addresses), if you contact us. This allows us to keep track of customer service interactions and improve our responses to inquiries about Pioneer Express Lube services.
- Survey Responses: Your responses to surveys that we might conduct for research purposes. These surveys help us understand customer satisfaction and preferences regarding services like Pioneer Express Lube.
- Transaction Details: Details of transactions you conduct through our Website and the fulfillment of your orders. This is important for processing service bookings and payments related to Pioneer Express Lube.
- Search Queries: Your search queries on the Website. We analyze search queries to improve site navigation and content relevance, ensuring users can easily find information about Pioneer Express Lube and other services.
- User Contributions: Information you may choose to publish or display in public areas of the Website, or transmit to other users or third parties. Please remember that any User Contributions are posted and transmitted at your own risk. While you may adjust certain privacy settings, no security measures are entirely foolproof. We cannot guarantee that your User Contributions will not be viewed by unauthorized individuals.
Information We Collect Through Automatic Data Collection Technologies
As you navigate and interact with our Website, we employ automatic data collection technologies to gather information about your equipment, browsing actions, and patterns. This data helps us understand how our Website is used and how we can improve it for visitors interested in Pioneer Express Lube services. The information collected may include:
- Website Visit Details: Details of your visits to our Website, including traffic data, location data, logs, and other communication data, as well as the resources you access and use on the Website. This helps us understand popular sections of our site and optimize content related to Pioneer Express Lube.
- Technical Specifications: Information about your computer and internet connection, such as your IP address, operating system, and browser type. This data is used for system administration and to ensure our website is compatible with different user setups.
- Behavioral Tracking: We may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). This helps us understand user interests and provide relevant content and advertising. Please see the section “Choices About How We Use and Disclose Your Information” for details on opting out of behavioral tracking.
The information we collect automatically is typically statistical data and does not usually include personal information directly. However, we may maintain this data or associate it with personal information we collect through other means or receive from third parties. This association helps us to:
- Analyze Website Traffic: Estimate our audience size and usage patterns to better understand the demand for information and services related to Pioneer Express Lube.
- Personalize User Experience: Store information about your preferences, allowing us to customize our Website according to your individual interests and enhance your experience when seeking Pioneer Express Lube services.
- Improve Search Efficiency: Speed up your searches within our Website, making it easier to find information on Pioneer Express Lube and related topics.
- Enhance User Recognition: Recognize you when you return to our Website, allowing us to provide a more personalized experience and streamline access to information about Pioneer Express Lube services.
The technologies we use for automatic data collection include:
- Cookies (or Browser Cookies): These are small files placed on your computer’s hard drive. You can adjust your browser settings to refuse cookies, but this may limit your ability to access certain parts of our Website. Unless you have adjusted your browser settings to block cookies, our system will issue cookies when you visit our Website. These cookies help us track user sessions and preferences related to Pioneer Express Lube services.
- Flash Cookies: Some features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and within our Website. Flash cookies are managed differently from browser cookies. For details on managing your privacy and security settings for Flash cookies, please refer to “Choices About How We Use and Disclose Your Information.”
- Web Beacons: Pages of our Website and our emails may contain web beacons (also known as clear GIFs, pixel tags, and single-pixel GIFs). These electronic files allow us to count users who have visited specific pages or opened emails, and to gather website statistics such as the popularity of content and to verify system and server integrity. This helps us measure the effectiveness of our online content and communications related to Pioneer Express Lube and other services.
We do not automatically collect Personal Information, but we may link automatically collected data to personal information we have about you from other sources or that you provide to us.
Some content or applications on our Website, including advertisements, are served by third parties, such as advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or with web beacons or other tracking technologies to collect information about you when you use our Website. The data they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How We Use Your Information
We use the information we collect about you, or that you provide to us, including any personal information, for various purposes to enhance your experience with Pioneer Express Lube and improve our services. These uses include:
- Website Presentation: To present our Website and its contents to you in an effective and user-friendly manner, ensuring optimal access to information about Pioneer Express Lube services.
- Service Delivery: To provide you with information, products, or services that you request from us, such as appointment bookings, service details, and promotional offers related to Pioneer Express Lube.
- Purpose Fulfillment: To fulfill any other purpose for which you provide the information, such as responding to specific inquiries or processing requests related to Pioneer Express Lube.
- Account Notifications: To provide you with notices about your account, including expiration and renewal notices, and updates regarding your service history with Pioneer Express Lube.
- Contractual Obligations: To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection related to Pioneer Express Lube services.
- Service Improvements: To notify you about changes to our Website or any products or services we offer or provide through it, ensuring you are always informed about the latest offerings from Pioneer Express Lube.
- Described Purposes: In any other way we may describe when you provide the information, ensuring transparency about how your information will be used at the point of collection.
- Consent-Based Use: For any other purpose with your explicit consent, allowing us to use your information in ways not initially specified but agreed upon by you.
We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you prefer not to have your information used in this manner, please indicate your preference by checking the relevant opt-out box on the form where we collect your data, or by adjusting your user preferences in your account profile.
Furthermore, we may use the information we have collected from you to help us display advertisements to our advertisers’ target audiences. While we do not disclose your personal information for these purposes without your consent, by interacting with or clicking on an advertisement, the advertiser may assume that you meet their target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users, as well as information that does not identify any individual, without restriction. This type of information is often used for statistical analysis and business development purposes related to Pioneer Express Lube.
We may disclose personal information that we collect, or you provide, as described in this privacy policy:
- Affiliates and Subsidiaries: To our subsidiaries, affiliates, and franchisees, ensuring consistent service delivery and customer support across the Pioneer Express Lube network.
- Service Providers: To contractors, service providers, and other third parties we use to support our business operations. These parties are contractually obligated to protect your personal information and only use it for the services they provide to us, supporting the delivery of Pioneer Express Lube services.
- Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of FullSpeed Automotive’s assets. In such cases, personal information held by FullSpeed Automotive about our Website users may be among the assets transferred, ensuring continuity of services related to Pioneer Express Lube.
- Marketing Purposes: To third parties to market their products or services to you if you have not opted out of these disclosures. This may include offers related to automotive services or products that complement Pioneer Express Lube services.
- Purpose of Disclosure: To fulfill the purpose for which you provided it. For example, if you provided your email to receive promotional offers, we will use your email for that purpose.
- Disclosed Purposes: For any other purpose disclosed by us when you provide the information, ensuring transparency about data usage.
- With Consent: With your explicit consent, we may disclose your personal information for purposes you have agreed to.
We may also disclose your personal information under specific legal and protective circumstances:
- Legal Compliance: To comply with any court order, law, or legal process, including responding to government or regulatory requests. This ensures we operate within the legal framework concerning data privacy and protection for Pioneer Express Lube customers.
- Enforcement and Rights: To enforce or apply our terms of use and other agreements, including for billing and collection purposes related to Pioneer Express Lube services.
- Protection of Rights and Safety: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of FullSpeed Automotive, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction, ensuring a safe environment for Pioneer Express Lube users.
Alt text: Chart detailing categories of personal information collected by Pioneer Express Lube, including identifiers, customer records, and internet activity, for business purposes like service provision and marketing, and shared with service providers and affiliates to enhance customer service and operational efficiency.
Choices About How We Use and Disclose Your Information
We are committed to providing you with choices regarding the personal information you share with us. We have implemented mechanisms to give you control over your information:
- Tracking Technologies and Advertising: You can configure your browser to refuse all or some browser cookies, or to notify you when cookies are being sent. To manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. Please note that disabling or refusing cookies may make some parts of our site inaccessible or function improperly, potentially affecting your experience when trying to access information about Pioneer Express Lube.
- Third-Party Advertising Disclosure: If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box on the form where we collect your data. You can also opt-out at any time by logging into the Website and adjusting your user preferences in your account profile, or by sending us an email at [email protected] with your request. This ensures you control whether your information is used for marketing related to services beyond Pioneer Express Lube.
- Promotional Offers from Pioneer Express Lube: If you do not wish to have your contact information used by Pioneer Express Lube to promote our own or third parties’ products or services, you can opt-out by checking the relevant box on the form where we collect your data, or by emailing your request to [email protected]. If you receive a promotional email from us, you can reply asking to be removed from future email distributions. Opting out of promotional communications does not affect transactional communications, such as those related to product purchases, warranty registrations, service experiences, or other transactions with Pioneer Express Lube.
- Targeted Advertising Preferences: If you do not want us to use your collected information to deliver advertisements based on advertisers’ target-audience preferences, you can opt-out by checking the appropriate box on our data collection forms. You can also adjust your advertising preferences in your account profile or by emailing your request to [email protected].
While we do not control third parties’ data collection or use for interest-based advertising, many third-party providers offer mechanisms to opt out of such practices. For example, you can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) through the NAI’s website.
Accessing and Correcting Your Information
You have the ability to review and modify your personal information by logging into our Website and visiting your account profile page, if applicable. This allows you to ensure your details are up-to-date for services like Pioneer Express Lube.
You may also request access to, correction of, or deletion of your personal information by emailing us at [email protected]. Please note that deleting your personal information may require deleting your user account. We may not accommodate requests to change information if we believe it would violate any law or legal requirement, or cause the information to be incorrect.
If you delete your User Contributions from the Website, copies may remain in cached and archived pages, or may have been copied or stored by other Website users. Access and use of information on the Website, including User Contributions, are governed by our terms of use, available at https://www.greasemonkeyauto.com/terms-of-use/.
Your California Privacy Rights
CALIFORNIA PRIVACY POLICY (Last Revised on: 1/2/20)
This California Privacy Policy supplements the information in Pioneer Express Lube’s primary privacy policy for California residents. We have adopted this policy to comply with the California Consumer Privacy Act of 2018 (CCPA).
This California Privacy Policy applies to information collected through our websites and other channels, like phone or in-person interactions within California, related to Pioneer Express Lube services.
DEFINITIONS SPECIFIC TO THIS POLICY
Terms defined in the CCPA, specific to this California Privacy Policy:
- “Personal Information”: Information that identifies, relates to, describes, or could be linked to a particular consumer or household. It excludes publicly available information, deidentified or aggregated consumer information, and information covered by specific federal and California laws like the Gramm-Leach-Bliley Act or the Health Insurance Portability and Accountability Act.
- “Sale” or “sell”: Exchanging a consumer’s personal information for monetary or other valuable consideration to another business or a third party.
- “Service Provider”: An entity that processes information on behalf of a business under a written contract for business purposes.
- “Third Party”: An entity that is not a service provider or the business that collects Personal Information from consumers, and to whom the business discloses personal information for a business purpose under a written contract.
THE PERSONAL INFORMATION WE COLLECT
The table below details the categories of Personal Information we collect, examples, sources, business purposes, and third parties with whom we share this information. This information pertains to the past 12 months and reflects our practices related to services like Pioneer Express Lube. We do not knowingly collect personal information from minors under 16 years of age.
Alt text: Image illustrating a table that outlines further categories of personal information collected by Pioneer Express Lube, including geolocation data, audio/visual information, and professional details, used for operational enhancements, analytics, and legal compliance, and potentially shared with advertising networks and legal advisors to improve service delivery and ensure regulatory adherence.
RIGHT TO OPT OUT
Under the CCPA, California residents have the right to opt out of the sale of their Personal Information. Currently, Pioneer Express Lube DOES NOT SELL Personal Information.
ADDITIONAL INFORMATION
For more details regarding our California Privacy Policy, please contact us via email at [email protected].
ADDITIONAL CALIFORNIA PRIVACY RIGHTS
California Civil Code Section § 1798.83 allows California residents to request information about our disclosure of personal information to third parties for direct marketing purposes. To make such a request, email us at [email protected] with the subject “Shine the Light Request.” Contact us at the same email for any questions.
CHANGES TO OUR CALIFORNIA PRIVACY POLICY
Pioneer Express Lube reserves the right to update this California Privacy Policy at any time. Changes will be posted on our website with the effective date.
Data Security
We have implemented measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. These measures are designed to secure the personal information entrusted to us by customers of Pioneer Express Lube.
The security of your information also depends on your actions. If you are given or choose a password for Website access, you are responsible for keeping it confidential. Do not share your password with anyone. Be cautious about sharing information in public areas of the Website, as it may be viewed by any user.
While we strive to protect your personal information, internet transmissions are not entirely secure. We cannot guarantee the security of your personal information transmitted to our Website; any transmission is at your own risk. We are not responsible for circumvention of privacy settings or security measures on the Website.
Changes to Our Privacy Policy
We will post any changes to our privacy policy on this page. Material changes will be notified via a notice on our Website’s homepage. The last revision date is at the top of this page. Please ensure your email is current and check our Website and this privacy policy periodically for updates.
Contact Information
For questions or comments about this privacy policy and our privacy practices, please contact us at:
[email protected] or FullSpeed Automotive, 5575 DTC Parkway, Suite 100, Greenwood Village, CO 80111
Copyright 2019 FullSpeed Automotive
