Pioneer Federal Credit Union is dedicated to providing exceptional service and support to our members. Whether you need to report a lost or stolen card, seek financial advice, or simply have a question, we offer multiple convenient ways to get in touch. This guide provides you with all the necessary contact information to ensure you can reach the right department quickly and efficiently.
Report a Lost or Stolen Card Immediately
If your Pioneer Federal Credit Union card is lost or stolen, immediate action is crucial to protect your account.
During Business Hours:
Please contact Pioneer Federal Credit Union directly at (208) 587-3304 during our business hours. Our team will assist you in securing your account and issuing a new card.
After Business Hours:
For after-hours card issues, please call our dedicated 24/7 service at 1 (866) 416-5688. This service is available outside of our regular business hours to ensure you can report a lost or stolen card anytime.
General Contact and Support
For general inquiries, account assistance, or to learn more about Pioneer Federal Credit Union services, our Contact Center is ready to help.
Contact Methods:
- Phone: Reach us by phone at (208) 587-3304 for immediate assistance.
- Fax: Send documents via fax to (208) 810-7962.
- Email: For non-urgent inquiries, email us at [email protected].
- Live Chat: For instant online support, click the chat button on our website (usually located on the right side of the screen).
- Live Video Chat: For a personalized virtual experience, use our myPioneer Personal Assistant video chat for real-time assistance.
- Secure Email: For secure file sharing, use our Zix Secure Email portal. You can log in with a Zix account, Google, or Microsoft account.
Contact Center Hours:
- Monday – Thursday: 8:00 a.m. to 5:30 p.m.
- Friday: 8:00 a.m. to 6:00 p.m.
Connect with Specific Departments
Pioneer Federal Credit Union has dedicated departments to address your specific financial needs.
Administration Offices
- Address: 250 W. 3rd South, Mountain Home, ID 83647
Business Services Department
For business-related services and inquiries:
- Phone: (208) 580-5607
- Fax: (208) 580-5628
Marketing Department
For marketing-related questions or media inquiries:
- Phone: (208) 580-5587
- Fax: (208) 810-7971
- Email: [email protected]
Collections Department
For assistance with collections:
- Phone: (208) 580-5588
- Fax: (208) 810-7961
- Email: [email protected]
Loan Department
For all loan-related inquiries, applications, and assistance:
- Phone: (208) 587-3304
- Fax: (208) 810-7960
- Email: [email protected]
- Hours: Monday – Thursday: 8:00 a.m. to 5:00 p.m., Friday: 8:00 a.m. to 6:00 p.m.
Mortgage Department
For mortgage inquiries and assistance with home loans:
- Phone: (208) 580-5626
- Fax: (208) 580-5627
- Email: [email protected]
Financial Counseling & Advocacy with GreenPath
Pioneer Federal Credit Union partners with GreenPath Financial Wellness to offer financial counseling and advocacy services. If you are seeking guidance on managing your finances, debt, or credit, GreenPath’s expert counselors are available to assist you.
- Website: Visit GreenPath Financial Wellness to explore their resources and services.
- Phone: Call GreenPath directly at 1 (877) 337-3399 to speak with a counselor.
Receiving Calls from Pioneer Federal Credit Union: Security Assurance
Pioneer Federal Credit Union prioritizes your security. When you receive a call from us, please note the following:
- Caller ID: Your caller ID should display “Pioneer Federal Credit Union.”
- Security Information: We will never ask for your account number, Social Security number, or PIN number during an unsolicited call.
- Live Representatives: Pioneer Federal Credit Union only uses live representatives for member calls, never automated machines or recordings.
If you are ever uncertain about the legitimacy of a call from someone claiming to be from Pioneer Federal Credit Union, hang up immediately and call us back directly at (208) 587-3304. Your financial security is our top priority, and we encourage you to contact us if you have any concerns.
Book an Appointment
For in-depth discussions about opening accounts, Pioneer Federal Credit Union services, or personalized financial advice, you can book an appointment at any of our branches online.
Book an Appointment Online to schedule a dedicated time to meet with our team.
Pioneer Federal Credit Union is here to support your financial journey. Reach out through any of these convenient methods, and let us help you achieve your financial goals.
