Need to get in touch with Pioneer Federal Credit Union? We’ve compiled all the essential contact details you need in one place. Whether you need to report a lost or stolen card, book an appointment, or simply have a question, here’s how you can reach out to Pioneer Federal Credit Union.
Report a Lost or Stolen Card
If you need to report a lost or stolen card, immediate action is crucial. During regular business hours, please directly contact Pioneer Federal Credit Union at (208) 587-3304. For after-hours emergencies, please call 1 (866) 416-5688 to ensure your account is secured promptly.
General Contact Information for Pioneer Federal Credit Union
For general inquiries or to access various services, Pioneer Federal Credit Union offers multiple convenient contact methods:
Contact Center
For immediate assistance, the Pioneer Federal Credit Union Contact Center is readily available through various channels:
- Phone: (208) 587-3304
- Fax: (208) 810-7962
- Email: [email protected]
- Live Chat: Available via the chat button on the right side of their website.
- Live Video Chat: Connect through myPioneer Personal Assistant video chat for a face-to-face interaction.
- Secure Email: Utilize the Zix Secure Email portal for securely sending files. You can log in with a Zix account, Google, or Microsoft account.
Contact Center Hours:
- Monday – Thursday: 8 a.m. to 5:30 p.m.
- Friday: 8 a.m. to 6 p.m.
Department Contacts
For specific departmental needs, you can directly contact the relevant department at Pioneer Federal Credit Union:
Administration Offices
- Address: 250 W. 3rd South, Mountain Home, ID 83647
Business Services Department
- Phone: (208) 580-5607
- Fax: (208) 580-5628
Marketing Department
- Phone: (208) 580-5587
- Fax: (208) 810-7971
- Email: [email protected]
Collections Department
- Phone: (208) 580-5588
- Fax: (208) 810-7961
- Email: [email protected]
Loan Department
- Phone: (208) 587-3304
- Fax: (208) 810-7960
- Email: [email protected]
- Hours: Monday – Thursday: 8 a.m. to 5 p.m., Friday: 8 a.m. to 6 p.m.
Mortgage Department
- Phone: (208) 580-5626
- Fax: (208) 580-5627
- Email: [email protected]
Receiving Calls from Pioneer Federal Credit Union: Security Assurance
Pioneer Federal Credit Union prioritizes your security. When Pioneer Federal Credit Union calls you, the caller ID will clearly display “Pioneer Federal Credit Union.” Importantly, Pioneer Federal Credit Union representatives will never ask for your account number, Social Security number, or PIN over the phone. Furthermore, Pioneer Federal Credit Union exclusively uses live representatives for calls, never automated machines or recordings. If you ever feel uncertain about the legitimacy of a call from someone claiming to be from Pioneer Federal Credit Union, hang up immediately and call them back directly at (208) 587-3304 to ensure your security and peace of mind. Pioneer Federal Credit Union is dedicated to ensuring you feel secure and informed when managing your finances.
