Pioneer Federal Credit Union is a trusted financial institution serving the Idaho community. Whether you are a current member or looking to join, knowing how to get in touch with the right department is essential for efficient service. This guide provides you with all the necessary contact information for Pioneer Federal Credit Union in Idaho, ensuring you can easily reach out for any of your financial needs.
Reporting a Lost or Stolen Card
If you need to report a lost or stolen card, immediate action is crucial to protect your account. Pioneer Federal Credit Union provides dedicated phone lines to handle these urgent situations.
During Business Hours: Please contact Pioneer directly at (208) 587-3304.
After Business Hours: For after-hours card issues, please call 1 (866) 416-5688 for immediate assistance.
Book an Appointment
For personalized service and in-depth discussions about your financial goals, Pioneer Federal Credit Union offers the convenience of booking appointments online. This allows you to schedule a dedicated time to open new accounts, explore Pioneer’s diverse services, and have your questions answered by knowledgeable professionals.
This service ensures you receive focused attention without wait times, making your experience at Pioneer Federal Credit Union as smooth and efficient as possible.
Financial Counseling & Advocacy Services
Pioneer Federal Credit Union is committed to the financial well-being of its members. To support this commitment, they partner with GreenPath Financial Wellness, a trusted non-profit organization providing financial counseling and advocacy services.
For expert guidance on managing debt, improving credit scores, and achieving financial stability, you can contact GreenPath through the following channels:
- Website: Visit GreenPath’s Website
- Phone: Call GreenPath directly at 1 (877) 337-3399
GreenPath’s services are designed to empower you with the knowledge and tools necessary to navigate your financial journey confidently.
Pioneer Federal Credit Union Contact Center
For general inquiries and support, Pioneer Federal Credit Union’s Contact Center is readily available during business hours to assist you. Reach out through various convenient channels:
Contact Options:
- Phone: (208) 587-3304
- Fax: (208) 810-7962
- Email: [email protected]
- Live Chat: Access the Live Chat feature located on the right side of the screen on the Pioneer Federal Credit Union website.
- Live Video Chat: For a more personal touch, utilize the myPioneer Personal Assistant video chat for real-time assistance.
- Secure Email: For secure file sharing, use the Zix Secure Email portal. You can log in with a Zix account, Google account, or Microsoft account.
Contact Center Hours:
- Monday – Thursday: 8 a.m. to 5:30 p.m.
- Friday: 8 a.m. to 6 p.m.
Department-Specific Contacts
For specific inquiries, Pioneer Federal Credit Union offers direct lines to various departments:
Administration Offices
- Address: 250 W. 3rd South, Mountain Home, ID 83647
Business Services Department
- Phone: (208) 580-5607
- Fax: (208) 580-5628
Marketing Department
- Phone: (208) 580-5587
- Fax: (208) 810-7971
- Email: [email protected]
Collections Department
- Phone: (208) 580-5588
- Fax: (208) 810-7961
- Email: [email protected]
Loan Department
- Phone: (208) 587-3304
- Fax: (208) 810-7960
- Email: [email protected]
- Hours: Monday – Thursday: 8 a.m. to 5 p.m., Friday: 8 a.m. to 6 p.m.
Mortgage Department
- Phone: (208) 580-5626
- Fax: (208) 580-5627
- Email: [email protected]
Receiving Calls from Pioneer Federal Credit Union
Protecting your financial security is a top priority for Pioneer Federal Credit Union. It’s important to be aware of how Pioneer will contact you. When you receive a legitimate call from Pioneer Federal Credit Union, your caller ID will clearly display Pioneer Federal Credit Union.
Security Assurance:
- Pioneer Federal Credit Union representatives will never ask for your sensitive information such as your account number, Social Security number, or PIN number during unsolicited calls.
- Pioneer Federal Credit Union only uses live representatives for member calls and never utilizes automated machines or recordings to contact members.
If you ever feel uncertain about the legitimacy of a call claiming to be from Pioneer Federal Credit Union, exercise caution. Hang up immediately and call Pioneer back directly at (208) 587-3304 to verify the communication. Your vigilance is key to safeguarding your accounts.
Pioneer Federal Credit Union in Idaho is dedicated to providing accessible and secure financial services. Use this guide to easily connect with the right department and ensure your financial needs are met with efficiency and care.
