Pioneer Federal Credit Union is dedicated to serving the Mountain Home, Idaho community with a comprehensive range of financial services. Whether you need to report a lost or stolen card, schedule an appointment, or simply have a question, we provide multiple convenient ways to get in touch. This guide provides you with all the necessary contact information to connect with Pioneer Federal Credit Union in Mountain Home.
Report a Lost or Stolen Card
If you need to report a lost or stolen card, immediate action is crucial. During our regular business hours, please contact Pioneer Federal Credit Union directly at (208) 587-3304. For after-hours card emergencies, please call our dedicated 24/7 service line at 1 (866) 416-5688. We understand the urgency of these situations and are here to assist you promptly to protect your account.
Book an Appointment
For personalized service and dedicated time to discuss your financial needs, Pioneer Federal Credit Union in Mountain Home offers the convenience of online appointment booking. Whether you’re looking to open new accounts, explore our diverse financial services, or have in-depth questions for our team, scheduling an appointment ensures you receive focused attention at a time that works best for you.
Financial Counseling & Advocacy
Pioneer Federal Credit Union is committed to your financial well-being, offering access to professional financial counseling and advocacy services through GreenPath Financial Wellness. If you’re seeking guidance on debt management, credit improvement, or overall financial health, GreenPath provides trusted expertise. You can connect with GreenPath by visiting their website or by calling them directly at 1 (877) 337-3399.
General Contact Information
For general inquiries and assistance, our Contact Center is readily available through various channels to serve your needs.
Contact Center
- Phone: (208) 587-3304
- Fax: (208) 810-7962
- Email: [email protected]
- Live Chat: Initiate a live chat session by clicking the chat button located on the right side of our website for immediate online assistance.
- Live Video Chat: For a more personal touch, utilize our myPioneer Personal Assistant video chat for real-time video support.
- Secure Email: For secure file sharing and confidential communication, use our Zix Secure Email portal. You can easily create a Zix account or log in using your existing Google or Microsoft credentials.
Contact Center Hours:
- Monday – Thursday: 8 a.m. to 5:30 p.m.
- Friday: 8 a.m. to 6 p.m.
Department Contacts
For specific inquiries, you can directly reach out to the relevant departments within Pioneer Federal Credit Union located in Mountain Home, Idaho.
Administration Offices
- Address: 250 W. 3rd South, Mountain Home, ID 83647
Business Services Department
- Phone: (208) 580-5607
- Fax: (208) 580-5628
Marketing Department
- Phone: (208) 580-5587
- Fax: (208) 810-7971
- Email: [email protected]
Collections
- Phone: (208) 580-5588
- Fax: (208) 810-7961
- Email: [email protected]
Loan Department
- Phone: (208) 587-3304
- Fax: (208) 810-7960
- Email: [email protected]
- Loan Department Hours: Monday – Thursday: 8 a.m. to 5 p.m., Friday: 8 a.m. to 6 p.m.
Mortgage Department
- Phone: (208) 580-5626
- Fax: (208) 580-5627
- Email: [email protected]
Receiving Calls from Pioneer Federal Credit Union: Protecting Your Security
Pioneer Federal Credit Union prioritizes the security of our members. When you receive a legitimate phone call from Pioneer, your caller ID will clearly display “Pioneer Federal Credit Union.” Importantly, Pioneer Federal Credit Union will never ask for your sensitive information such as your account number, Social Security number, or PIN number over the phone. Furthermore, we exclusively use live representatives to contact our members; we do not use automated machines or recordings for member outreach.
If you ever have any uncertainty about the legitimacy of a call you receive from someone claiming to be from Pioneer Federal Credit Union, we strongly advise you to hang up immediately and call us back directly at our official number: (208) 587-3304. Your financial security is our utmost concern, and we encourage you to contact us if anything feels suspicious regarding communications from individuals claiming to represent Pioneer Federal Credit Union.
