For immediate assistance regarding a lost or stolen card, please contact Pioneer Federal Credit Union directly. During business hours, call us at (208) 587-3304. For after-hours support, please call 1 (866) 416-5688. We understand the urgency of securing your account and are here to help, ensuring your financial security is our top priority in Mountain Home.
Schedule an Appointment
To better serve our members in Mountain Home and surrounding areas, Pioneer Federal Credit Union offers the convenience of booking appointments online. Schedule a dedicated time to open new accounts, explore our diverse financial services, and get personalized answers to all your questions.
Financial Counseling & Advocacy Services
Pioneer Federal Credit Union is committed to the financial well-being of our community in Mountain Home. We partner with GreenPath Financial Wellness to provide expert financial counseling and advocacy. Connect with GreenPath by visiting their website or call them directly at 1 (877) 337-3399 for confidential and supportive guidance.
Pioneer Federal Credit Union Contact Center
For general inquiries and support, our Contact Center is readily available to assist you.
Phone: (208) 587-3304
Fax: (208) 810-7962
Email: [email protected]
Live Chat: Access our live chat feature conveniently located on the right side of our website screen.*
Live Video Chat: For a more personal touch, use our myPioneer Personal Assistant video chat to connect face-to-face.
Secure Email: For secure file transfers, utilize our Zix Secure Email portal. You can create a Zix account or log in using your existing Google or Microsoft account for enhanced security.
Contact Center Hours:
Monday – Thursday: 8 a.m. to 5:30 p.m.
Friday: 8 a.m. to 6 p.m.
Department Contacts at Pioneer Federal Credit Union, Mountain Home
For specific department inquiries, please use the contact information below:
Administration Offices
Address: 250 W. 3rd South, Mountain Home, ID 83647
Business Services Department
Phone: (208) 580-5607
Fax: (208) 580-5628
Marketing Department
Phone: (208) 580-5587
Fax: (208) 810-7971
Email: [email protected]
Collections Department
Phone: (208) 580-5588
Fax: (208) 810-7961
Email: [email protected]
Loan Department
Phone: (208) 587-3304
Fax: (208) 810-7960
Email: [email protected]
Loan Department Hours:
Monday – Thursday: 8 a.m. to 5 p.m.
Friday: 8 a.m. to 6 p.m.
Mortgage Department
Phone: (208) 580-5626
Fax: (208) 580-5627
Email: [email protected]
Security Assurance When Pioneer Federal Credit Union Calls
Pioneer Federal Credit Union in Mountain Home prioritizes your security. When you receive a call from us, your caller ID will clearly display Pioneer Federal Credit Union. Importantly, we will never ask for your complete account number, Social Security number, or PIN over the phone. Furthermore, Pioneer representatives will always be live individuals; we do not use automated machines or recordings for member outreach.
If you ever have any uncertainty about the legitimacy of a call from someone claiming to be from Pioneer Federal Credit Union, please hang up immediately and call us back directly at (208) 587-3304. Your financial security and peace of mind are paramount to us at Pioneer Federal Credit Union in Mountain Home.
