Feeling overwhelmed or in need of assistance? The Syracuse Housing Authority (SHA) Resident Support Services Team is here for you, especially residents of Pioneer Homes. We understand that navigating daily life, especially during challenging times, can be stressful. Whether you have questions about community resources, need someone to talk to, or are facing specific challenges, our dedicated staff is ready to help.
We want every resident of Pioneer Homes to know that you are not alone. Our services are designed to provide confidential and judgment-free support to help you thrive in your community. We encourage you to reach out – your well-being is our priority.
Our team is available by phone to offer assistance and a listening ear. Don’t hesitate to call us at (315) 475-6181 Ext. 4 for confidential support.
We can assist you with:
- COVID-19 Information and Support: Get reliable public health information, guidance if you test positive, and connections to resources.
- Addressing Basic Needs: We can help connect you with resources for food, medication, and healthcare access.
- Emotional Support: If you’re feeling anxious, worried, or simply need a friendly conversation, we are here to listen.
Syracuse Housing Authority Resident Support Services Logo – Resources for Pioneer Homes Residents
Resident Health Advocates: Peer Support for Pioneer Homes and Beyond
For an added layer of support, our Resident Health Advocates (RHAs) offer peer-to-peer telephone check-ins. These trained advocates, part of the Healthy Neighbors Partnership Program with Upstate Medical University and Syracuse Housing Authority, can provide daily calls to offer encouragement and connection. If you or someone you know at Pioneer Homes would benefit from a daily check-in call, please contact us at 315-470-4375 to get connected.
Comprehensive Resident Support Services
Syracuse Housing Authority’s Resident Support Services are broadly designed to empower residents, including those at Pioneer Homes, with the tools and resources they need to succeed. We offer assistance in various key areas, including:
- Budgeting and Financial Literacy
- Lease Compliance Guidance
- Job Skills Training and Employment Resources
- Child and Youth Development Programs
- Health and Wellness Initiatives
- Community Building Activities
- Understanding Government Forms and Processes
For more detailed information about all resident support services available to Pioneer Homes residents and others within SHA, please visit our Resident Support Services Page.
Key Contact Information for Pioneer Homes and SHA Residents
Below is a helpful table with contact information for various Syracuse Housing Authority departments. Pioneer Homes residents can use this as a quick reference guide for different needs.
| RESIDENT INQUIRIES | CONTACT INFORMATION |
|---|---|
| APPLICATIONS / WAIT LIST | 315-475-6181 option 4 |
| MAINTENANCE | 315-475-6181 option 3 |
| RENT or PAYMENT Questions | Contact Property Manager/Specialist |
| Rent Balance (Information Line) | 315-475-6181 ext 4384 |
| Missing Payments (Accounting) | Accounting Department |
| Request for Repayment | Contact Property Manager/Specialist |
| INFORMATION LINE: Account Balances/Wait List | 315-475-6181 ext 4384 |
| Grievances / Complaints (Compliance) | 315-475-6181 option 7 / ext 4210 |
| Reasonable Accommodations (504 Coordinator) | 315-475-6181 ext 4332 |
| Language Interpretation (LEP Coordinator) | 315-475-6181 ext 4332 or 4210 |
| SECURITY | 315-475-6181 option 0 / ext 4300 |
| Section 8 | 315-475-6181 option 1 / 470-4404 |
| Work Orders | 315-470-4310 |
Pioneer Homes Property Management Office
For direct assistance related to Pioneer Homes, please use the contact information below:
| PROPERTY | TITLE | PHONE |
|---|---|---|
| PIONEER HOMES | Property Manager | 315-295-1067 |
| Main Office | 315-473-6810 | |
| Housing Specialist | 315-295-1065 |
Remember, Syracuse Housing Authority and Resident Support Services are committed to supporting the Pioneer Homes community. Reach out today – we are here to help!
