Dear Pioneer Water Customer,
We are writing to inform you about some upcoming changes to your monthly water bill from Pioneer Water District, starting in May 2024. These updates include a refreshed bill format and a new account number for your account. It’s important to note your new account number and use it for all future communications and online banking payments to ensure timely processing through our updated system.
One significant change concerns payment methods, specifically regarding credit card transactions. Historically, Pioneer Water District has covered the fees associated with credit card payments. However, due to the increasing costs of these fees, we will no longer be able to absorb them.
Therefore, a service fee of 2.95% will be applied to all credit card payments. This fee will be applicable whether you pay in person at our office, through our website, www.pioneerwater.net, or via phone.
To provide more payment flexibility and manage costs, our new system introduces an electronic check payment option. You can choose to pay via electronic check for a service fee of $1.95 per check.
Please be aware that Pioneer Water District does not receive any portion of these service fees. These fees are directly charged and collected by FIS Corporation for processing these transactions. All service fee charges will be clearly displayed on your monthly statement as “L2G* Pioneer water”.
We continue to offer several payment methods without any service fees. You can still make payments using cash in person at our office or through our drive-thru window, checks (mailed, in-person, or drive-thru), and bank drafts set up for automatic payments from your checking account. For after-hours convenience, we also have a night drop box available at our drive-thru window.
Looking ahead, our new software will enable us to offer digital billing options. In the future, you will have the choice to receive your bill via email or receive an email notification when your bill is available to view online. If you are interested in these paperless options, please contact us with your preferred email address, and we will update your account when this feature becomes available.
We are enthusiastic about the improvements this new software will bring and believe it will allow us to serve you better. Thank you for your understanding and patience during this transition as we implement these changes over the coming months.
Sincerely,
Pioneer Rural Water District
