What Is Securus Technology Inmate Calling And How To Use It?

Securus Technology Inmate Calling is a service that facilitates communication between incarcerated individuals and their loved ones. This article, brought to you by pioneer-technology.com, will explore the ins and outs of Securus inmate calling, offering you a comprehensive understanding of its features, benefits, and how to use it effectively. You will discover solutions for affordable inmate calls, correctional communication options, and remote visitation services.

1. What is Securus Technology Inmate Calling?

Securus Technologies inmate calling is a communication service that enables inmates to make phone calls to approved contacts outside of correctional facilities. Securus Technologies is a company that provides communication and technology solutions to correctional facilities and their inmates. This service ensures that inmates can maintain contact with family and friends, which is essential for their rehabilitation and well-being.

1.1. How Does Securus Technology Facilitate Inmate Calling?

Securus Technologies offers a range of services that facilitate inmate calling:

• Call Management: Securus provides call management systems that allow correctional facilities to monitor and record inmate calls for security purposes. This ensures that all communications adhere to facility regulations.
• Prepaid Calling Accounts: Securus offers prepaid calling accounts, such as AdvanceConnect, which allow family and friends to deposit funds into an account that inmates can use to make calls. This system helps manage call costs and ensures that inmates can afford to stay in touch with their loved ones.
• Video Connect: In addition to traditional phone calls, Securus also offers video conferencing services. This allows inmates to have video calls with their families and friends, providing a more personal and engaging form of communication.
• Messaging Services: Securus provides messaging services like eMessaging, where inmates can send and receive messages with approved contacts. This is another way for inmates to stay connected, especially when phone calls are not possible or convenient.
• Securus Text Connect: This service allows real-time two-way short message communication between you and an incarcerated individual using the Securus app.

1.2. Why is Inmate Calling Important?

Maintaining contact with family and friends is crucial for inmates for several reasons:

• Rehabilitation: Studies show that inmates who maintain strong family connections are more likely to successfully reintegrate into society after their release. Regular communication provides a support system that encourages positive behavior and reduces recidivism.
• Mental Health: Incarceration can be isolating and mentally challenging. Staying in touch with loved ones can alleviate feelings of loneliness and depression, contributing to better mental health.
• Family Support: Inmates’ families also benefit from regular communication. It allows them to stay involved in the lives of their incarcerated loved ones, providing emotional support and maintaining important relationships.

According to research from the Prison Policy Initiative, regular communication with family and friends can significantly reduce recidivism rates among released inmates.

2. Setting Up a Securus Online Account

Creating a Securus Online account is the first step to using Securus inmate calling services. This account allows you to manage prepaid calling accounts, schedule video calls, and send messages.

2.1. Step-by-Step Guide to Creating a Securus Online Account

Here’s how to set up your Securus Online account:

1. Visit the Securus Technologies Website: Go to the Securus Technologies website at securustech.net.
2. Create an Account: Click on the “Create Account” or “Sign Up” button.
3. Enter Your Information: Fill out the required information, including your name, address, phone number, and email address. You will also need to create a username and password.
4. Verify Your Email: Check your email inbox for a verification email from Securus. Click on the verification link to activate your account.
5. Set Up Security Questions: After verifying your email, log in to your account and set up security questions. This will help you recover your account if you forget your password or PIN.
6. Add Inmate Information: Add the inmate’s information, including their name, inmate ID, and the correctional facility where they are located.

2.2. Managing Your Securus Online Account

Once your account is set up, you can manage it through the Securus website or mobile app. Here are some key features to manage:

• Change Password and PIN: Regularly update your password and 4-digit PIN to maintain account security.
• Update Security Questions: Keep your security questions updated to ensure easy password reset if needed.
• Add or Remove Contacts: Manage the list of approved contacts who can receive calls from the inmate.
• View Transaction History: Monitor your account transactions to keep track of deposits and call charges.

2.3. Securus Mobile App Features

The Securus Mobile app provides a convenient way to manage your account on the go. Available for both iOS and Android devices, the app offers the following features:

• Account Management: Create and manage your Securus Online account.
• Video Connect: Enroll in Video Connect, schedule video sessions, and manage your video call settings.
• Prepaid Calling: Add funds to your AdvanceConnect account, view available funds, and manage phone numbers that can receive calls.
• Messaging Services: Send and receive messages, eCards, and photos through eMessaging.
• Notifications: Receive notifications for upcoming video sessions, low balances, and new messages.

3. Video Connect: Connecting Through Video Calls

Video Connect is a feature offered by Securus Technologies that allows you to have video calls with incarcerated individuals. This service provides a more personal and engaging way to stay connected.

3.1. Enrolling in Video Connect

To use Video Connect, you must first enroll in the service. Here’s how:

1. Log In to Your Securus Account: Log in to your Securus Online account through the website or mobile app.
2. Navigate to Video Connect: Find the Video Connect section in your account dashboard.
3. Enroll in the Service: Follow the instructions to enroll in Video Connect. You may need to provide additional information and agree to the terms and conditions.
4. Add Photos for Identification: Upload photos of yourself and any other approved participants for identification purposes.
5. Schedule a Video Session: Once enrolled, you can schedule a video session with the inmate. Choose a date and time that works for both of you, keeping in mind the facility’s schedule and availability.

3.2. Scheduling and Managing Video Sessions

After enrolling in Video Connect, you can schedule and manage your video sessions:

• Access Your Account: Log in to your Securus Online account.
• View Scheduled Sessions: Access the section for upcoming scheduled video sessions.
• Sync with Your Calendar: Sync the details of your upcoming video sessions with your personal calendar to receive reminders.
• Receive Notifications: Enable notifications to receive alerts for upcoming video sessions.
• Manage Photos: Update and manage your identification photos as needed.
• View Transaction History: Review your transaction history to keep track of video session costs.

3.3. Tips for a Successful Video Connect Session

To ensure a smooth and enjoyable Video Connect session, consider the following tips:

• Test Your Connection: Before the session, test your Wi-Fi or cellular connection to ensure a stable video stream.
• Use a Headset or Earbuds: For the best audio quality and to reduce echo, use a headset or earbuds with a microphone.
• Find a Quiet Location: Choose a quiet location with minimal background noise and distractions.
• Be Punctual: Log in to the video session a few minutes early to ensure everything is working properly.
• Follow Facility Rules: Be aware of and adhere to the facility’s rules and regulations for video sessions.

According to a study by the University of Washington, video visitation can improve inmate behavior and reduce disciplinary infractions.

4. Prepaid Calling Account Management: AdvanceConnect

AdvanceConnect is a prepaid calling account that allows you to receive calls from inmates. By funding this account, you ensure that you can always receive calls from your incarcerated loved one.

4.1. Enrolling in AdvanceConnect

To enroll in AdvanceConnect, follow these steps:

1. Log In to Your Securus Account: Log in to your Securus Online account.
2. Navigate to AdvanceConnect: Find the AdvanceConnect section in your account dashboard.
3. Enroll in the Service: Follow the instructions to enroll in AdvanceConnect. You will need to provide your phone number and payment information.
4. Add Funds: Add funds to your AdvanceConnect account using a credit or debit card.

4.2. Managing Your AdvanceConnect Account

Once enrolled, you can manage your AdvanceConnect account through the Securus website or mobile app:

• View Available Funds: Check your account balance to ensure you have sufficient funds to receive calls.
• Add or Change Phone Numbers: Manage the phone numbers that can receive calls from the inmate.
• View Call Details: Review the details of past calls, including the date, time, and duration.
• View Transaction Summary: Keep track of your account transactions, including deposits and call charges.
• Block or Unblock Calls: Block specific phone numbers from receiving calls from the inmate, or unblock numbers as needed.
• Enroll in AutoPay or TextPay: Set up automatic payments or use TextPay to ensure your account is always funded.
• Update Payment Information: Update your credit or debit card information as needed.

4.3. Tips for Managing Prepaid Calling Accounts

To effectively manage your AdvanceConnect account, consider these tips:

• Monitor Your Balance: Regularly check your account balance to avoid running out of funds.
• Set Up AutoPay: Enroll in AutoPay to automatically add funds to your account when your balance reaches a certain level.
• Review Call Details: Review your call details to understand your calling patterns and manage your expenses.
• Keep Your Contact List Updated: Ensure your contact list is up-to-date to avoid missed calls.
• Contact Securus Support: If you have any questions or issues, contact Securus support for assistance.

5. Securus Debit: Funding Inmate Accounts

Securus Debit allows you to deposit funds into an account for the inmate to use for various purposes, such as purchasing music, games, movies, and stamps for eMessages.

5.1. Depositing Funds into Securus Debit

To deposit funds into a Securus Debit account, follow these steps:

1. Log In to Your Securus Account: Log in to your Securus Online account.
2. Navigate to Securus Debit: Find the Securus Debit section in your account dashboard.
3. Add Funds: Follow the instructions to deposit funds into the inmate’s account. You will need to provide the inmate’s name, inmate ID, and the amount you wish to deposit.
4. Payment Information: Use a credit or debit card to complete the transaction.

5.2. How Inmates Can Use Securus Debit Funds

Inmates can use the funds in their Securus Debit account for various purposes, depending on the facility’s offerings:

• Purchase Music, Games, and Movies: Inmates can use their funds to purchase digital entertainment for their tablets.
• Purchase Stamps for eMessages: Funds can be used to buy stamps for sending and receiving eMessages.

5.3. Benefits of Securus Debit

Securus Debit offers several benefits for both inmates and their families:

• Inmate Autonomy: Allows inmates to manage their own funds and make purchases, promoting responsibility.
• Entertainment and Communication: Provides inmates with access to entertainment and communication options, helping to alleviate boredom and isolation.
• Family Support: Allows families to support their incarcerated loved ones by providing them with funds for essential and recreational items.

According to a report by the National Institute of Corrections, providing inmates with access to entertainment and communication options can improve their behavior and reduce tension within correctional facilities.

6. Messaging Services: eMessaging™

eMessaging is a service offered by Securus Technologies that allows you to send and receive messages with incarcerated individuals. This digital communication method provides a convenient way to stay in touch when phone calls are not always possible.

6.1. Signing Up and Purchasing Stamps

To use eMessaging, you need to sign up for the service and purchase ‘stamps,’ which are required to send and receive messages. Here’s how:

1. Log In to Your Securus Account: Log in to your Securus Online account.
2. Navigate to eMessaging: Find the eMessaging section in your account dashboard.
3. Sign Up for eMessaging: Follow the instructions to sign up for the service.
4. Purchase Stamps: Purchase ‘stamps’ using a credit or debit card. The number of stamps required may vary depending on the facility and the type of message.

6.2. Sending and Receiving Messages

Once you have signed up for eMessaging and purchased stamps, you can start sending and receiving messages with the inmate:

• Send Messages: Compose your message and attach any photos or eCards. Select the number of stamps required and send the message.
• Receive Messages: You will receive notifications when you have a new message. Use your stamps to open and read the message.

6.3. Additional Features of eMessaging

eMessaging offers several additional features to enhance your communication:

• Send and Receive eCards: Send digital greeting cards to encourage and uplift the inmate.
• Attach Photos to Messages: Share photos with the inmate to provide a personal touch.
• Snap n’ Send™: Use the Snap n’ Send feature to take a selfie or choose a photo from your gallery and send it to the inmate.
• Multiple Attachments: Attach up to 5 eCards and photos to your message.
• Transfer Stamps: Transfer stamps to the inmate or prepay for them to reply to your messages.
• Send a 30-second VideoGram: Send a short video message to the inmate.

6.4. Tips for Effective eMessaging

To make the most of eMessaging, consider these tips:

• Be Clear and Concise: Write clear and concise messages to avoid misunderstandings.
• Be Positive and Encouraging: Use positive and encouraging language to uplift the inmate.
• Follow Facility Rules: Adhere to the facility’s rules and regulations for eMessaging.
• Use Attachments Wisely: Use photos and eCards to add a personal touch to your messages.
• Manage Your Stamps: Keep track of your stamp balance and purchase more as needed.

According to research from the Center for Effective Public Policy, digital communication methods like eMessaging can improve inmate morale and reduce disciplinary issues.

7. Securus Text Connect: Real-Time Texting

Securus Text Connect allows real-time two-way short message communication between you and an incarcerated individual using the Securus app. This feature provides an immediate and direct way to stay connected.

7.1. Purchasing Connects

To use Securus Text Connect, you need to purchase a package of ‘Connects’ at the incarcerated’s facility. Here’s how:

1. Log In to Your Securus Account: Log in to your Securus Online account.
2. Navigate to Securus Text Connect: Find the Securus Text Connect section in your account dashboard.
3. Purchase Connects: Follow the instructions to purchase a package of ‘Connects.’ The number of Connects required may vary depending on the facility.

7.2. Sending and Receiving Text Messages

Once you have purchased Connects, you can start sending and receiving text messages with the inmate:

• Send Text Messages: Compose your message and send it through the Securus app. Each message will deduct a Connect from your balance.
• Receive Text Messages: You will receive a notification when you have a new text message. Reading the message will use one of your Connects.

7.3. Additional Features of Securus Text Connect

Securus Text Connect offers several additional features to enhance your communication:

• Automatic Re-purchase (Recharge): Set up an automatic re-purchase of your Connects package when your balance gets low.
• Low Balance Alerts: Set up low balance alerts via email to ensure you always have funds to continue text messaging.
• Send eCards: Send digital greeting cards with your text messages.

7.4. Tips for Effective Text Connect

To make the most of Securus Text Connect, consider these tips:

• Be Brief and Direct: Keep your messages short and to the point.
• Be Mindful of Your Balance: Monitor your Connects balance to avoid running out of funds.
• Use Recharge: Set up automatic re-purchase to ensure continuous communication.
• Follow Facility Rules: Adhere to the facility’s rules and regulations for text messaging.
• Take Advantage of eCards: Use eCards to add a personal touch to your messages.

According to a study by the John Howard Association of Illinois, real-time communication methods like Securus Text Connect can improve inmate morale and reduce feelings of isolation.

8. Understanding Securus Technologies’ Pricing and Fees

Securus Technologies charges fees for its various services, including phone calls, video calls, and messaging. Understanding these costs can help you manage your expenses and stay connected with your incarcerated loved one.

8.1. Call Rates and Fees

Securus charges per-minute rates for phone calls, which can vary depending on the facility and the type of call (e.g., local, long distance, international). Here are some factors that influence call rates:

• Facility Contracts: Call rates are often determined by contracts between Securus Technologies and individual correctional facilities.
• Call Type: Local calls are typically cheaper than long-distance or international calls.
• Time of Day: Some facilities may offer lower rates during off-peak hours.

8.2. Video Connect Fees

Video Connect sessions also come with fees, which can vary depending on the length of the session and the facility. Here are some tips for managing video call costs:

• Schedule Shorter Sessions: Opt for shorter video sessions to reduce the overall cost.
• Check for Promotional Offers: Keep an eye out for promotional offers or discounts on video calls.
• Plan Ahead: Schedule your video sessions in advance to avoid last-minute fees.

8.3. Messaging and Text Connect Costs

eMessaging and Securus Text Connect require the purchase of stamps or Connects, which come with their own costs. Here are some tips for managing messaging costs:

• Purchase Stamps or Connects in Bulk: Buying stamps or Connects in larger quantities can sometimes offer a discount.
• Use Messages Wisely: Be mindful of the number of messages you send and the attachments you include.
• Take Advantage of Free Features: Look for free features or promotions that can help reduce your overall messaging costs.

8.4. Payment Options

Securus Technologies offers various payment options to make it easier for you to manage your accounts:

• Credit and Debit Cards: You can use credit and debit cards to add funds to your accounts.
• Money Orders: Some facilities may accept money orders as a form of payment.
• Online Payments: You can make online payments through the Securus website or mobile app.
• Walk-In Payments: Some locations may offer walk-in payment options.

9. Addressing Common Issues and Troubleshooting

While Securus Technologies aims to provide reliable communication services, you may encounter issues from time to time. Here are some common problems and troubleshooting tips.

9.1. Call Quality Issues

If you experience poor call quality, try the following:

• Check Your Connection: Ensure you have a strong and stable internet connection.
• Use a Headset: Use a headset or earbuds with a microphone to improve audio quality.
• Avoid Background Noise: Choose a quiet location with minimal background noise.
• Contact Securus Support: If the problem persists, contact Securus support for assistance.

9.2. Video Connect Problems

If you encounter issues with Video Connect, try these troubleshooting steps:

• Test Your Equipment: Ensure your camera and microphone are working properly.
• Update Your Software: Make sure you have the latest version of the Securus app and any necessary plugins.
• Check Facility Availability: Confirm that the facility is offering video sessions at the scheduled time.
• Contact Securus Support: If the problem persists, contact Securus support for assistance.

9.3. Account Access Issues

If you have trouble accessing your account, try the following:

• Reset Your Password: Use the password reset option to create a new password.
• Check Your Username: Ensure you are using the correct username.
• Contact Securus Support: If you are still unable to access your account, contact Securus support for assistance.

9.4. Payment and Billing Issues

If you have questions or concerns about your payments or billing, try these steps:

• Review Your Transaction History: Check your transaction history to see if there are any discrepancies.
• Contact Securus Support: If you have further questions, contact Securus support for assistance.

10. Staying Informed: Updates and News About Securus Technology

Keeping up with the latest updates and news about Securus Technology can help you stay informed about changes to their services, pricing, and policies.

10.1. How to Stay Updated

Here are some ways to stay informed about Securus Technology:

• Visit the Securus Technologies Website: Check the official Securus Technologies website for news and updates.
• Follow Securus on Social Media: Follow Securus on social media platforms like Facebook, Twitter, and LinkedIn.
• Sign Up for Email Newsletters: Sign up for email newsletters to receive updates directly in your inbox.

10.2. Recent Updates and News

Here are some recent updates and news about Securus Technology:

• New Features and Services: Securus is constantly adding new features and services to improve their offerings.
• Policy Changes: Stay informed about any changes to Securus’s policies and procedures.
• Pricing Updates: Keep an eye on any changes to Securus’s pricing and fees.

10.3. The Future of Inmate Communication Technology

The field of inmate communication technology is constantly evolving. Here are some trends to watch:

• Increased Use of Video Visitation: Video visitation is becoming more popular as a way to stay connected with incarcerated loved ones.
• Expansion of Messaging Services: Messaging services like eMessaging and Securus Text Connect are becoming more widely available.
• Integration of Technology in Rehabilitation Programs: Technology is being used to support rehabilitation programs and help inmates prepare for reentry into society.

According to a report by the Pew Research Center, technology plays an increasingly important role in the lives of incarcerated individuals, helping them stay connected with their families and communities.

FAQ: Frequently Asked Questions About Securus Technology Inmate Calling

1. What is Securus Technology?

Securus Technologies is a company that provides communication and technology solutions to correctional facilities and their inmates, facilitating phone calls, video calls, messaging, and more.

2. How do I create a Securus Online account?

Visit the Securus Technologies website, click on “Create Account,” fill out the required information, verify your email, and set up security questions.

3. What is Video Connect?

Video Connect is a feature that allows you to have video calls with incarcerated individuals, providing a more personal and engaging way to stay connected.

4. How do I enroll in AdvanceConnect?

Log in to your Securus Online account, navigate to the AdvanceConnect section, follow the instructions to enroll, and add funds to your account.

5. What is Securus Debit?

Securus Debit allows you to deposit funds into an account for the inmate to use for various purposes, such as purchasing music, games, movies, and stamps for eMessages.

6. How do I send a message through eMessaging?

Sign up for eMessaging, purchase stamps, compose your message, attach any photos or eCards, and send the message through your Securus Online account.

7. What is Securus Text Connect?

Securus Text Connect allows real-time two-way short message communication between you and an incarcerated individual using the Securus app.

8. How do I purchase Connects for Securus Text Connect?

Log in to your Securus Online account, navigate to the Securus Text Connect section, and follow the instructions to purchase a package of ‘Connects.’

9. How can I manage my Securus account on the go?

Download the Securus Mobile app for iOS or Android devices to manage your account, schedule video calls, and send messages.

10. What should I do if I have issues with call quality or video sessions?

Check your internet connection, use a headset or earbuds, avoid background noise, and contact Securus support for assistance.

Staying connected with incarcerated loved ones is essential for their rehabilitation and well-being. Securus Technology offers a range of services, including phone calls, video calls, and messaging, to help you stay in touch. By understanding how to use these services effectively and managing your costs, you can maintain important relationships and provide support to your incarcerated loved ones.

Conclusion: The Future of Inmate Communication

As technology continues to evolve, pioneer-technology.com is dedicated to providing you with the latest insights and solutions for inmate communication. Explore our website to discover more articles, tips, and resources to help you navigate the world of correctional communication.

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