What University Of Rochester Information Technology Services Are Available?

University Of Rochester Information Technology (U of R IT) services empower students, faculty, and staff. Are you looking to leverage these resources effectively? pioneer-technology.com delivers the information and insights you need. We explore the comprehensive IT infrastructure at the University of Rochester and how it supports academic, research, and administrative functions. Discover the range of services, from account management to cloud computing, and learn how to maximize your technological experience at this leading institution. Stay ahead with our in-depth analysis of innovative digital tools and IT solutions.

1. What Account and Access Services Does the University of Rochester IT Offer?

The University of Rochester IT provides several account and access services to ensure that all members of the university community can access the resources they need. These services facilitate secure and efficient access to university systems and data.

• Account Initialization (New User): Account Initialization is a mandatory, one-time process for all new users (faculty, staff, students, and guests) joining the University of Rochester/Medical Center and its affiliates. This process initializes all University accounts and enrolls those accounts in DUO Security, the university’s two-factor authentication solution.
• Guest Accounts: Guest accounts offer a secure and convenient way for university guests—such as visiting scholars, special program attendees, and contract employees—to access various online services at the University of Rochester. Active University, URMC, and Affiliate Hospital employees can sponsor and manage their guests through the Guest Account System.
• myIdentity: myIdentity is a password management portal designed for account owners (faculty, staff, students, guests, and affiliates) to change passwords and set up security questions for identity verification.

1.1 Why is Account Initialization Important for New Users at the University of Rochester?

Account initialization is crucial for new users as it establishes their digital identity within the University of Rochester’s IT ecosystem. This process not only grants access to essential resources but also ensures the security of university data. According to the University of Rochester IT, completing this step is the first action a new user must take to utilize university services.

1.2 How Do Guest Accounts Enhance Collaboration at the University of Rochester?

Guest accounts are valuable for facilitating collaboration with individuals who are not directly affiliated with the university. By providing temporary access to necessary resources, guest accounts enable visiting scholars, program attendees, and contract employees to fully participate in university activities. The University of Rochester IT emphasizes that these accounts are sponsored and managed by active employees, ensuring accountability and security.

1.3 What Benefits Does myIdentity Offer to University of Rochester Account Holders?

myIdentity provides account holders with a centralized portal to manage their passwords and security settings. This tool enhances security by allowing users to update passwords regularly and set up security questions for identity verification. The University of Rochester IT highlights that myIdentity is an essential tool for maintaining the security of personal and university data.

2. What Infrastructure and Support Services Does the University of Rochester IT Provide?

The University of Rochester IT offers a variety of infrastructure and support services to ensure that the university community has the resources needed to succeed. These services include cloud computing, file servers, and classroom technology, all designed to support academic, research, and administrative functions.

• Classroom Technology: Event and Classroom Management provides classroom technology support to classes and other curricular activities for the School of Arts & Sciences and Hajim School of Engineering & Applied Sciences. This includes supporting traditional audio/visual needs as well as computer and multimedia projection in classrooms.
• Cloud Computing for Non-Research: UR-sponsored cloud services for faculty, staff, and departments include Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) via Microsoft Azure and AWS. It is advisable to consult with local IT staff regarding cloud use within your unit or department.
• File Servers: Each faculty and staff member is typically provided with a home share on a file server (sometimes called a network drive) to store their files. Departments or groups may also use file servers to store and share files that they are working on collaboratively.

2.1 How Does Classroom Technology Support Learning at the University of Rochester?

Classroom Technology supports learning by providing the necessary tools for effective instruction. This includes audio/visual equipment and computer and multimedia projection, which enhance the learning environment. The University of Rochester IT ensures that these resources are available and well-maintained to support both instructors and students.

2.2 What Are the Advantages of Cloud Computing for University of Rochester Staff and Faculty?

Cloud computing offers several advantages, including scalability, cost-effectiveness, and accessibility. By utilizing services like Microsoft Azure and AWS, faculty and staff can access the resources they need from anywhere, at any time. The University of Rochester IT encourages departments to consult with local IT staff to optimize their cloud usage.

2.3 How Do File Servers Facilitate Collaboration at the University of Rochester?

File servers enable faculty and staff to store and share files collaboratively. These network drives provide a centralized location for departments and groups to work together on projects, ensuring that everyone has access to the latest versions of documents. The University of Rochester IT provides and maintains these file servers to support efficient collaboration.

3. What Data Management and Reporting Tools Does the University of Rochester IT Offer?

The University of Rochester IT provides a suite of data management and reporting tools to help faculty, staff, and students make informed decisions. These tools include solutions for data warehousing, reporting, visualization, and integration.

• Electronic File Management (OnBase): OnBase integrates document management, workflow processing, and records management. It allows you to scan, store, index, and retrieve any paper documents, emails, multimedia, and many other types of files.
• Institutional Business and Data Glossary (Data Cookbook): The business glossary provides authoritative definitions for institutional data related to clinical, administrative, research, and instructional activities. The Data Cookbook hosts the glossary online and provides a forum for communicating with data experts and users. This central resource creates reliability and consistency in reporting and systems across the University.
• Institutional Data Reporting (Cognos): Cognos offers drag-and-drop report building to summarize and organize institutional data from the Data Warehouse. Cognos tools include Query Studio, Workspace Advanced, and Report Studio.
• Institutional Data Visualization (Tableau): Tableau allows users to make ‘visual sense’ of data and through the use of interactive controls, such as filters and parameters, a user can see various aspects of a data set. It is available as a desktop application or as a limited web interface application.
• Integration Platform (Boomi): The integration platform allows users to build, deploy, and manage integrations between databases, applications, and software-as-a-service both on premise and in the cloud. The platform can be utilized for self-service integration development, or University IT offers integration development services.
• Reporting and Analytics (Institutional Data Warehouse): University IT will consult with you on the use of reporting tools and resources, data gathering processes, proof-of-concept reporting, visualization creation, data analysis, and access to University data marts.
• Space Management System (URSpace): URSpace tracks physical space utilization and equipment inventory at the University, including who is assigned to a space, its square footage, and active equipment.

3.1 How Does OnBase Streamline Document Management at the University of Rochester?

OnBase streamlines document management by integrating document management, workflow processing, and records management into a single system. This enables users to efficiently scan, store, index, and retrieve various types of files, including paper documents, emails, and multimedia. According to the University of Rochester IT, OnBase helps to improve organizational efficiency and compliance.

3.2 What Role Does the Data Cookbook Play in Ensuring Data Accuracy at the University of Rochester?

The Data Cookbook ensures data accuracy by providing authoritative definitions for institutional data. This business glossary, hosted online, offers a central resource for consistent reporting and systems across the University. The University of Rochester IT emphasizes that the Data Cookbook promotes reliability by fostering communication between data experts and users.

3.3 How Do Cognos and Tableau Support Data Analysis and Visualization at the University of Rochester?

Cognos and Tableau provide robust tools for data analysis and visualization. Cognos allows users to build reports with a drag-and-drop interface, summarizing and organizing data from the Data Warehouse. Tableau enables users to create interactive visualizations, making it easier to understand and analyze complex data sets. The University of Rochester IT supports the use of these tools to enhance data-driven decision-making.

3.4 What Capabilities Does Boomi Offer for Integrating Different Systems at the University of Rochester?

Boomi provides a platform for building, deploying, and managing integrations between databases, applications, and software-as-a-service. This integration platform can be used for self-service integration development, or University IT offers integration development services. The University of Rochester IT highlights that Boomi facilitates seamless data flow across different systems, improving overall efficiency.

3.5 How Does URSpace Help Manage Physical Resources at the University of Rochester?

URSpace tracks physical space utilization and equipment inventory, providing valuable insights into how resources are being used. This system helps the University manage its physical assets more effectively, including tracking space assignments, square footage, and active equipment. The University of Rochester IT utilizes URSpace to optimize resource allocation and planning.

4. What Communication and Collaboration Tools Does the University of Rochester IT Offer?

The University of Rochester IT provides a range of communication and collaboration tools to facilitate effective interaction among students, faculty, and staff. These tools support various forms of communication, from email and instant messaging to video conferencing and team collaboration.

• Mailing Lists: Exchange: Exchange distribution lists allow you to send an email to a single address and then have that message automatically delivered to a group of people. Exchange lists enable easy two-way communication between those authorized to use the list, and they are accessible through the University’s Global Address List (GAL).
• Mailing Lists: Listserv: Listserv allows you to send an email to a single address, and have the message automatically delivered to a group of people. Mailing lists enable easy two-way communication between you and other members of your list, both internal and external to the University. Listserv is effective for announcements, moderated discussions, and mailing to groups on a variety of email systems.
• Microsoft 365: Faculty, staff, and students can download the latest version of Microsoft 365 (Formerly Microsoft Office) free of charge as part of the Microsoft Campus Agreement. You can install Microsoft 365 on up to five computers or devices, either University owned or personally owned. The package includes Word, Excel, Powerpoint, Outlook, and Access (PC only) for Windows and Mac.
• Microsoft 365 Delve: Delve helps you discover the information that’s likely to be most interesting to you across Microsoft 365. Find information about people – and through people – and help others find you. You don’t have to remember the title of a document or where it’s stored. Delve shows you documents no matter where they’re stored in OneDrive for Business or in SharePoint in Microsoft 365.
• Microsoft 365 Forms: Microsoft 365 Forms is a tool to create surveys, quizzes, and polls, and easily see and analyze the results as recipients complete them. Form data, such as quiz results, can be easily exported to Excel for additional analysis or grading.
• Microsoft 365 Mailbox, Webmail and Calendar: Microsoft 365 is a suite of collaboration tools that includes Exchange-hosted email and calendar service. It offers a seamless workflow with Microsoft Office and other programs.
• Microsoft 365 OneDrive for Business: OneDrive for Business provides a place in the cloud where you can store and sync your work files. Update and share your files from any device and work collaboratively with others on Office documents.
• Microsoft 365 Stream: Microsoft 365 Stream is an internal portal where users can post and view videos. It’s a great place to share videos of executive communications or recordings of classes, meetings, presentations, or training sessions.
• Microsoft Teams: Microsoft Teams is a chat-centered workspace in Office 365. It brings people, conversations, files, and tools into one place, so everyone has instant access to everything they need.
• Teleconferencing: Teleconferencing services are available for faculty and staff conducting University business. Conference calls can be initiated using the University’s telephone system or arranged by University IT through GlobalMeet.

4.1 What is the Difference Between Exchange and Listserv Mailing Lists at the University of Rochester?

Exchange distribution lists are primarily used for internal communication within the University, offering easy two-way communication between authorized users and accessibility through the University’s Global Address List (GAL). Listserv, on the other hand, supports communication both internally and externally, making it suitable for announcements, moderated discussions, and mailing to groups on various email systems. According to the University of Rochester IT, Listserv is more versatile for broader communication needs.

4.2 How Does Microsoft 365 Enhance Productivity for University of Rochester Students and Staff?

Microsoft 365 provides a comprehensive suite of tools that enhance productivity, including Word, Excel, PowerPoint, Outlook, and Access. Faculty, staff, and students can download the latest version free of charge as part of the Microsoft Campus Agreement, installing it on up to five devices. The University of Rochester IT emphasizes that this access supports seamless workflow and collaboration.

4.3 What are the Key Features of Microsoft Teams for Collaboration at the University of Rochester?

Microsoft Teams is a chat-centered workspace that integrates people, conversations, files, and tools into one place. This allows for instant access to everything needed for collaboration. The University of Rochester IT highlights that Teams streamlines communication and project management, making it an essential tool for teamwork.

4.4 How Can Microsoft 365 OneDrive for Business Improve File Management for University of Rochester Users?

OneDrive for Business provides a cloud-based solution for storing and syncing work files, enabling users to update and share files from any device. This fosters collaborative work on Office documents. According to the University of Rochester IT, OneDrive for Business ensures that users have secure and accessible file storage, enhancing productivity and collaboration.

4.5 What Types of Videos Can Be Shared on Microsoft 365 Stream at the University of Rochester?

Microsoft 365 Stream is an internal portal where users can post and view videos, making it ideal for sharing executive communications, recordings of classes, meetings, presentations, and training sessions. The University of Rochester IT promotes Stream as a valuable tool for internal knowledge sharing and communication.

5. What Security and Compliance Services Does the University of Rochester IT Provide?

The University of Rochester IT offers a range of security and compliance services to protect university data and ensure adherence to regulatory requirements. These services include contract management, domain name registration, mobile device management, and SSL certificates.

• Contract Management: The Contract Management Program offers stewardship and consistency for Information Technology (IT) contracts and services as a value-added service.
• Domain Names: Host and domain names in the Internet’s Domain Name System carry significant marketing and branding value. Third-level host or domain names under rochester.edu are reserved for names of organizational sub-divisions or institution-wide activities/services. All names must be registered with University IT.
• Mobile Device Management: Mobile devices are a valuable tool in a wide variety of applications with convenient features typically found in a personal computer making them susceptible to theft, loss, and unauthorized use. To ensure your device is properly protected, please contact the University IT Help Desk to request MDM for Office 365 be activated on your account.
• SSL Certificates: The University has an arrangement with InCommon for issuing digital certificates, which are used to confirm that a website is legitimate and that its online transactions are secured. Certificates are provided free of charge for all University websites and web applications, including in test environments.

5.1 How Does the Contract Management Program Benefit the University of Rochester?

The Contract Management Program ensures stewardship and consistency for IT contracts and services, adding value by overseeing these agreements. The University of Rochester IT states that this program helps to optimize resources and maintain quality in IT services.

5.2 Why is Domain Name Registration Important at the University of Rochester?

Domain name registration is crucial because host and domain names carry significant marketing and branding value. By registering domain names with University IT, the university ensures that organizational sub-divisions and institution-wide activities are properly represented online. The University of Rochester IT mandates this registration to maintain brand consistency and control.

5.3 How Does Mobile Device Management Protect University of Rochester Data?

Mobile Device Management (MDM) protects university data by securing mobile devices against theft, loss, and unauthorized use. By activating MDM for Office 365 on their accounts, users ensure that their devices are properly protected. The University of Rochester IT advises users to contact the IT Help Desk to enable MDM.

5.4 What Role Do SSL Certificates Play in Ensuring Online Security at the University of Rochester?

SSL certificates confirm that a website is legitimate and secure online transactions. The University provides these certificates free of charge for all University websites and web applications, ensuring that online interactions are protected. The University of Rochester IT emphasizes the importance of SSL certificates in maintaining online security and trust.

6. What Additional IT Services Does the University of Rochester Offer?

Besides the core services, the University of Rochester IT offers a range of additional services to meet the diverse needs of its community. These include specialized tools for project management, quality assurance, research access, and more.

• Enterprise Architecture: Enterprise architecture describes the principles and standards by which the organization utilizes information technology to meet business objectives. The architecture team sets policies and guidelines based on industry best practices and provides governance through collaboration with stakeholders to develop systems that are highly available, scalable, fault tolerant and secure.
• Faculty/Staff Telephone & Voicemail: Telephone and voicemail service is offered to faculty and staff with full support from University IT. There are wired, wireless, and multimedia IP phone options for remote workers capable of managing multiple lines and providing features like call transferring and call forwarding.
• Gartner Research Access: University faculty, staff, and students are granted access through the University’s enterprise contract. For faculty, staff and students, Gartner’s research can help validate technology decisions defined in requests for proposals and requests for information. Two popular qualitative data analysis tools — the Magic Quadrant and the Hype Cycle — are especially helpful.
• General Encumbrance Management System (URGEMS): URGEMS is a general encumbrance management tool used to track and manage transaction details that shadow the UR Financials system, for both grant and non-grant accounts.
• Google Analytics: University IT can help integrate Google Analytics into your website to gather data on user interactions, which you can use to improve your website. University IT also consults on creating properties, views, segments, custom campaigns, and other features of Google Analytics.
• Paging: Pagers are available to faculty and staff who need to be reached quickly and reliably around the University and in the Rochester area. Paging is an inexpensive, reliable alternative to cellular telephones for short messages and alerts.
• Polling (Poll Everywhere): Poll Everywhere is a polling system that allows you to capture audience feedback live, across remote meetings, and in hybrid workspaces through live online polling, surveys, Q&As, quizzes, word clouds, and more.
• Project Portfolio Management: The Project and Portfolio Management Office oversees the overall IT portfolio functions that drive strategy, planning, delivery, and execution across departmental and enterprise impacting projects and programs. Provides oversight for several Service Centers, including the Project Management Office and multiple University help desks to ensure appropriate customer service levels.
• Quality Assurance: University IT can assist you with quality assurance (QA) and testing of your applications. QA services include test strategy and planning, use case identification, exploratory testing, manual testing, automated testing, and browser emulation.
• Rettner Technology Lending Library: The Rettner Technology Lending Library provides School of Arts & Sciences and Hajim School of Engineering & Applied Sciences with access to an array of standard and experimental technologies, including GoPro action cameras, Google Glass, and Oculus Rift.
• SharePoint: SharePoint is a web-based tool that enables teams to collaborate using team sites, document publishing, blogs, wikis, and forums. It provides a secure place to store, organize, share, and access information from almost any device and all major web browsers.
• Smartsheet: Smartsheet is a cloud-based application offering lightweight project and task management features for individuals and small groups. Smartsheet uses a spreadsheet-based interface to capture and display action items, budgets, inventory, and more, with a variety of reporting and display features.
• Talent Management System (MyPath): MyPath is a companion system to myURHR. It brings together performance management, employee learning and development, competency assessments, and career planning into one suite of tools. MyPath is currently available to all employees.
• United Way Reporting: United Way Reporting supports the annual campaign by compiling employee pledge data and campaign statistics for reporting purposes.
• UR Budget (Axiom): UR Budget (Axiom) supports budget development and forecasting as part of the budget process.
• UR Faculty: UR Faculty is University of Rochester’s faculty information system. This tool was designed to streamline workflows, improve data quality, and ensure consistency across the schools and units.
• URSecurePay: URSecurePay allows departments to securely accept credit card payments through University websites. Funds can be collected for goods and services, fees, and donations to the University.
• Virtual Desktop (End User Computing): Virtual desktop allows you to connect to software applications or a Windows desktop environment over the Internet, from anywhere and any device.
• Web Content Management: Cascade: Cascade enables departments and programs to maintain their own web pages by using a browser-based application that requires no special software or knowledge of HTML. It provides an easy-to-use editing interface so that each page can be previewed before it is published.
• Web Services: Web services include support for the University’s central web server (WWW) and related sites. University IT will provide you with information on how to create and maintain your own site or consult on your site development.

6.1 How Does Enterprise Architecture Support the University of Rochester’s IT Goals?

Enterprise architecture provides the principles and standards for utilizing information technology to meet business objectives. The architecture team sets policies based on industry best practices and collaborates with stakeholders to develop systems that are highly available, scalable, fault-tolerant, and secure. The University of Rochester IT relies on enterprise architecture to align IT initiatives with overall university goals.

6.2 What Advantages Do Faculty and Staff Gain From Telephone & Voicemail Services at the University of Rochester?

Faculty and staff benefit from comprehensive telephone and voicemail services supported by University IT. With options for wired, wireless, and multimedia IP phones, remote workers can manage multiple lines and utilize features like call transferring and call forwarding. The University of Rochester IT ensures that these services enhance communication and productivity.

6.3 How Does Gartner Research Access Aid Decision-Making at the University of Rochester?

Gartner Research Access grants university faculty, staff, and students access to valuable research that can validate technology decisions. This access helps inform requests for proposals and requests for information, with tools like the Magic Quadrant and Hype Cycle providing qualitative data analysis. The University of Rochester IT supports the use of Gartner research to make informed technology choices.

6.4 What Purpose Does URGEMS Serve in Financial Management at the University of Rochester?

URGEMS is a general encumbrance management tool used to track and manage transaction details that shadow the UR Financials system. It supports both grant and non-grant accounts, providing a comprehensive view of financial transactions. The University of Rochester IT utilizes URGEMS to enhance financial oversight and management.

6.5 How Does Google Analytics Help Improve University of Rochester Websites?

University IT can integrate Google Analytics into university websites to gather data on user interactions. This data is used to improve website performance and user experience. University IT also consults on creating properties, views, segments, and custom campaigns. The University of Rochester IT leverages Google Analytics to optimize its online presence.

6.6 Why Might Faculty and Staff Choose Paging Services at the University of Rochester?

Paging services offer a reliable and inexpensive alternative to cellular telephones for short messages and alerts. Faculty and staff who need to be reached quickly and reliably around the University and in the Rochester area can benefit from this service. The University of Rochester IT provides paging services as a practical communication solution.

6.7 How Does Poll Everywhere Enhance Engagement During Meetings and Presentations at the University of Rochester?

Poll Everywhere captures audience feedback live through online polling, surveys, Q&As, quizzes, word clouds, and more. This system is valuable for remote meetings and hybrid workspaces, enhancing engagement and interaction. The University of Rochester IT supports the use of Poll Everywhere to create more interactive and engaging events.

6.8 What is the Role of Project Portfolio Management at the University of Rochester?

The Project and Portfolio Management Office oversees the overall IT portfolio functions, driving strategy, planning, delivery, and execution across departmental and enterprise-impacting projects and programs. This office provides oversight for several Service Centers, including the Project Management Office and multiple University help desks. The University of Rochester IT relies on this office to ensure effective project management and customer service.

6.9 How Does Quality Assurance Improve Applications at the University of Rochester?

University IT assists with quality assurance (QA) and testing of applications, including test strategy and planning, use case identification, exploratory testing, manual testing, automated testing, and browser emulation. These QA services ensure that applications are reliable and meet user needs. The University of Rochester IT emphasizes the importance of QA in delivering high-quality software.

6.10 What Unique Resources Does the Rettner Technology Lending Library Offer?

The Rettner Technology Lending Library provides access to an array of standard and experimental technologies, including GoPro action cameras, Google Glass, and Oculus Rift. This library supports the School of Arts & Sciences and the Hajim School of Engineering & Applied Sciences, offering unique resources for research and experimentation. The University of Rochester IT supports this library as a valuable resource for innovation.

6.11 How Does SharePoint Facilitate Team Collaboration at the University of Rochester?

SharePoint is a web-based tool that enables teams to collaborate using team sites, document publishing, blogs, wikis, and forums. It provides a secure place to store, organize, share, and access information from almost any device and all major web browsers. The University of Rochester IT promotes SharePoint as a key tool for enhancing team collaboration and information sharing.

6.12 What Project and Task Management Features Does Smartsheet Offer at the University of Rochester?

Smartsheet is a cloud-based application offering lightweight project and task management features for individuals and small groups. With a spreadsheet-based interface, it captures and displays action items, budgets, inventory, and more, with a variety of reporting and display features. The University of Rochester IT supports Smartsheet as an effective tool for managing projects and tasks.

6.13 How Does MyPath Support Talent Management at the University of Rochester?

MyPath is a companion system to myURHR, bringing together performance management, employee learning and development, competency assessments, and career planning into one suite of tools. This system is available to all employees, supporting talent development and career progression. The University of Rochester IT relies on MyPath to enhance its talent management efforts.

6.14 What Role Does United Way Reporting Play at the University of Rochester?

United Way Reporting supports the annual campaign by compiling employee pledge data and campaign statistics for reporting purposes. This system aids in tracking and managing contributions to the United Way, supporting the University’s philanthropic efforts. The University of Rochester IT provides this reporting service to facilitate the United Way campaign.

6.15 How Does UR Budget (Axiom) Assist With Budget Development at the University of Rochester?

UR Budget (Axiom) supports budget development and forecasting as part of the budget process. This tool helps in planning and managing the University’s financial resources. The University of Rochester IT utilizes UR Budget to enhance its budgeting and financial planning processes.

6.16 What Capabilities Does UR Faculty Offer at the University of Rochester?

UR Faculty is the University of Rochester’s faculty information system, designed to streamline workflows, improve data quality, and ensure consistency across schools and units. It is broken down into four modules: Faculty Search, Appointment Management, Review, Promotion & Tenure, and Faculty Activity Data. The University of Rochester IT supports UR Faculty as a comprehensive tool for managing faculty information.

6.17 How Does URSecurePay Enable Secure Payments at the University of Rochester?

URSecurePay allows departments to securely accept credit card payments through University websites. Funds can be collected for goods and services, fees, and donations to the University. The University of Rochester IT provides URSecurePay to ensure secure and reliable online payment processing.

6.18 What Are the Benefits of Using a Virtual Desktop at the University of Rochester?

Virtual desktop allows you to connect to software applications or a Windows desktop environment over the Internet, from anywhere and any device. This provides flexibility and accessibility for users needing to access specific software or a consistent desktop environment. The University of Rochester IT supports virtual desktops as a convenient and efficient solution for end-user computing.

6.19 How Does Cascade Simplify Web Content Management at the University of Rochester?

Cascade enables departments and programs to maintain their own web pages using a browser-based application that requires no special software or knowledge of HTML. It provides an easy-to-use editing interface so that each page can be previewed before it is published. The University of Rochester IT supports Cascade to simplify web content management for its community.

6.20 What Support Does University IT Offer for Web Services at the University of Rochester?

Web services include support for the University’s central web server (WWW) and related sites. University IT provides information on how to create and maintain your own site or consult on your site development. This support ensures that university websites are well-maintained and effective.

7. How Does the University of Rochester IT Address Modern Technology Challenges?

The University of Rochester IT addresses modern technology challenges by offering a comprehensive suite of services designed to keep the university community connected, secure, and productive. They provide solutions that range from basic infrastructure support to advanced data analytics and cybersecurity measures.

7.1 How Does the University of Rochester IT Help Users Stay Updated With Technology?

The University of Rochester IT helps users stay updated with technology by providing access to the latest software, tools, and resources. They offer training sessions, workshops, and online documentation to help users learn how to use these technologies effectively. Additionally, they provide access to Gartner Research, which offers valuable insights into emerging technologies and trends.

7.2 How Does the University of Rochester IT Simplify Complex Technology Concepts for Users?

The University of Rochester IT simplifies complex technology concepts by offering clear and concise explanations, tutorials, and support services. They break down complex topics into manageable pieces and provide hands-on training to help users understand and apply these concepts. Additionally, they offer consulting services to help users choose the right technologies for their needs.

7.3 What Steps Does the University of Rochester IT Take to Ensure Data Security?

The University of Rochester IT takes numerous steps to ensure data security, including implementing robust security measures, providing mobile device management, and offering SSL certificates. They also conduct regular security audits and provide training to users on how to protect their data. These measures help to safeguard university data from unauthorized access and cyber threats.

8. How Can I Access University of Rochester IT Services?

Accessing University of Rochester IT services is straightforward. Start by visiting the IT website, where you’ll find detailed information on available services, support resources, and contact information.

8.1 What is the Best Way to Get Help With IT Issues at the University of Rochester?

The best way to get help with IT issues at the University of Rochester is to contact the University IT Help Desk. The Help Desk provides support via phone, email, and online chat. They can assist with a wide range of issues, from account problems to software troubleshooting.

• Phone: You can reach the University IT Help Desk by phone.
• Email: You can also contact the Help Desk via email.
• Online Chat: The Help Desk offers online chat support for immediate assistance.

8.2 Are There Training Resources Available for University of Rochester IT Services?

Yes, there are training resources available for University of Rochester IT services. The IT website offers a variety of tutorials, documentation, and training sessions to help users learn how to use IT services effectively. Additionally, the University offers workshops and seminars on various technology topics.

8.3 Can Guests Access IT Services at the University of Rochester?

Yes, guests can access certain IT services at the University of Rochester through guest accounts. These accounts provide temporary access to online services for visiting scholars, special program attendees, and contract employees. Active University employees can sponsor and manage guest accounts through the Guest Account System.

9. University of Rochester Information Technology: Trends and the Future

The University of Rochester Information Technology is continuously evolving, and here are a few things to consider.

• AI and Machine Learning: The University is increasing usage of AI and Machine Learning across all academic fields.
• Cybersecurity: Protecting research and systems will only continue to grow in importance.
• Cloud Computing: Cloud computing will offer scalability and flexible resources.

9.1. How will the University of Rochester IT utilize AI and Machine Learning?

According to insights from the University of Rochester’s data science department, AI and machine learning (ML) are poised to revolutionize numerous academic fields. In particular, these technologies will be used to improve the accuracy of healthcare diagnoses, automate data analysis in scientific investigations, and create more engaging and individualized educational experiences.

9.2. What Cybersecurity enhancements will the University of Rochester IT put in place?

According to the University of Rochester IT security reports, cybersecurity is more vital than ever as technology advances. To protect sensitive data and systems, the university will implement cutting-edge threat detection systems, multi-factor authentication (MFA) on all devices, and conduct frequent cybersecurity training for all users.

9.3. How will Cloud Computing be utilized in the coming years at the University of Rochester?

Cloud computing will provide scalable and flexible resources, according to the University of Rochester’s cloud strategy. The university will continue to move its infrastructure and apps to cloud platforms in order to promote teamwork, lower IT costs, and improve data accessibility.

10. Frequently Asked Questions (FAQ) About University of Rochester Information Technology

Here are some frequently asked questions about the University of Rochester Information Technology.

1. How do I access my University of Rochester email account?
   • You can access your University of Rochester email account through the Microsoft 365 portal or via a desktop email client like Outlook.
2. What is the University of Rochester’s policy on data security?
   • The University of Rochester has a comprehensive data security policy that outlines the measures taken to protect sensitive data. This policy includes guidelines for data storage, access, and transmission.
3. How can I get help with my University of Rochester account password?
   • You can manage your password through the myIdentity portal, where you can change your password and set up security questions for identity verification.
4. What software is available to University of Rochester students and staff?
   • University of Rochester students and staff have access to a variety of software, including Microsoft 365, which can be downloaded for free as part of the Microsoft Campus Agreement.
5. How do I connect to the University of Rochester’s Wi-Fi network?
   • You can connect to the University of Rochester’s Wi-Fi network by selecting the “UofR Wireless” network and following the prompts to enter your University credentials.
6. What is Microsoft Teams and how do I use it at the University of Rochester?
   • Microsoft Teams is a chat-centered workspace in Office 365 that brings people, conversations, files, and tools into one place. You can use it for team collaboration, meetings, and file sharing.
7. How do I report a technology issue to the University of Rochester IT Help Desk?
   • You can report a technology issue to the University of Rochester IT Help Desk via phone, email, or online chat. Contact information is available on the IT website.
8. What is the Rettner Technology Lending Library and how can I use it?
   • The Rettner Technology Lending Library provides access to various standard and experimental technologies. It is available to the School of Arts & Sciences and the Hajim School of Engineering & Applied Sciences.
9. How do I access Gartner Research through the University of Rochester?
   • University faculty, staff, and students can access Gartner Research through the University’s enterprise contract. Details on how to access Gartner Research are available