Considering a new Ping Pioneer Bag? Understanding the shipping and return process is crucial for a smooth purchase experience. At pioneer-technology.com, we want to ensure you have all the information you need regarding the delivery and return of your Ping golf gear. This guide outlines Ping’s official shipping and return policies, specifically with the “ping pioneer bag” in mind, to help you shop with confidence.
Where Does Ping Ship Your Pioneer Bag?
Ping ensures your Pioneer bag can reach you across the United States. They ship to all US states, including addresses for military personnel (APO/FPO). For customers in Hawaii (HI) and Alaska (AK), Ping uses FedEx 2-Day shipping to ensure faster delivery. Military addresses (APO/FPO) are handled via USPS. No matter where you are in the US, Ping aims to get your new Pioneer bag to you efficiently.
Understanding Shipping Charges for Your Ping Pioneer Bag Order
Shipping costs are straightforward with Ping. For standard FedEx Ground shipping, a flat rate of $4.95 applies. The good news is that if your order, including your Ping Pioneer bag, totals $99 or more, FedEx Ground shipping is absolutely FREE! If you need your Pioneer bag quicker, FedEx 2-Day shipping is available at a flat rate of $24.95. However, it’s important to note that bags themselves are not eligible for 2-Day shipping; this service is for other products.
For orders exceeding $500, which might include premium Ping Pioneer bag models or multiple items, Ping recommends and offers complimentary signature-required delivery. This ensures your investment arrives securely. For orders under $500, you can still opt for signature-required delivery for an added surcharge of $5.00.
When Can You Expect Your Ping Pioneer Bag to Arrive?
Delivery times vary depending on the shipping method you choose. For standard FedEx Ground shipments, please allow approximately 4 to 7 business days after your order has been processed. If you’ve selected FedEx 2-Day shipping for eligible items in your order (excluding bags), expect delivery within 2 business days after processing.
Order processing occurs Monday through Friday, excluding holidays. It typically takes 3 to 5 business days for orders to be processed at Ping’s distribution center before shipping, though this can fluctuate based on order volume. Keep in mind that golf bags, including the Ping Pioneer bag, and custom-built golf club orders require additional processing time, usually around 5 to 7 business days. For specific Ping x Hideoki product shipping details and timelines, please refer to the individual product pages.
Ping’s Return Policy for Peace of Mind
Ping wants you to be completely satisfied with your purchase. If for any reason you are not 100% happy with your Ping product, including your Pioneer bag, you can return it. However, purchases made through third-party authorized retailers must be returned to the original retailer, not directly to Ping.
For purchases made directly from ping.com, you have 30 days from the order placement date to return items for a full refund of the product value plus taxes. This applies to the Ping Pioneer bag as well, under normal circumstances. Shipping and handling charges are non-refundable.
Custom-built golf clubs and customized golf bags, like personalized Ping Pioneer bags, have a 20% restocking fee unless the return is due to a manufacturing error by Ping. These items must be returned in their original condition to be eligible for a refund (80% of the purchase price plus tax). Ballnamic Gift Vouchers are non-refundable. All other products are eligible for a full refund of the product value plus taxes, provided they are in new, unused, and unaltered condition with all original labels and tags attached.
Customers are responsible for return shipping costs, except for apparel, for which a return tag will be provided. Refunds will be issued to the original payment method.
To initiate a return, contact PING customer service to obtain a PING return authorization number and further instructions. You can reach them at 1 (800) 474-6434 or via email at [email protected].
PING Customer Service
1-800-474-6434
Monday-Friday, 6:30am – 3:30pm MST
