Need to get in touch with Pioneer Federal Credit Union? Whether you’re in Meridian, Idaho, or elsewhere, we’ve streamlined all the essential contact information for your convenience. From reporting a lost card to booking appointments or connecting with specific departments, find the details you need right here.
Report a Lost or Stolen Card Immediately
If your Pioneer Federal Credit Union card is lost or stolen, immediate action is crucial.
During Business Hours: Contact Pioneer directly at (208) 587-3304 for immediate assistance.
After Business Hours: Call the dedicated 24/7 number at 1 (866) 416-5688 to report your card lost or stolen and prevent unauthorized transactions.
Schedule an Appointment at Your Convenience
Planning to open a new account, explore Pioneer Federal Credit Union services, or have detailed questions? Book an appointment online at any of our branch locations to ensure dedicated time with our experts.
This service allows you to schedule a meeting at a time that fits your busy schedule, ensuring you receive personalized attention for your financial needs.
Access Financial Counseling and Advocacy Services
Pioneer Federal Credit Union is committed to your financial well-being. We partner with GreenPath Financial Wellness to offer comprehensive financial counseling and advocacy services.
Connect with GreenPath by visiting their website or call them directly at 1 (877) 337-3399. GreenPath provides expert guidance on debt management, credit improvement, and overall financial health.
General Contact Center Information
For general inquiries or assistance, our Contact Center is ready to help during business hours.
Phone: (208) 587-3304
Fax: (208) 810-7962
Email: [email protected]
Live Chat: Access the Live Chat feature conveniently located on the right side of our website screen.
Live Video Chat: For a face-to-face virtual experience, use the myPioneer Personal Assistant video chat.
Secure Email: For secure file sharing, utilize our Zix Secure Email portal. You can create a Zix account or log in with your existing Google or Microsoft credentials.
Contact Center Hours:
- Monday – Thursday: 8 a.m. to 5:30 p.m.
- Friday: 8 a.m. to 6 p.m.
Department-Specific Contacts
For specific needs, reach out to the relevant Pioneer Federal Credit Union departments directly.
Administration Offices
Address: 250 W. 3rd South, Mountain Home, ID 83647
Business Services Department
Phone: (208) 580-5607
Fax: (208) 580-5628
Marketing Department
Phone: (208) 580-5587
Fax: (208) 810-7971
Email: [email protected]
Collections Department
Phone: (208) 580-5588
Fax: (208) 810-7961
Email: [email protected]
Loan Department
Phone: (208) 587-3304
Fax: (208) 810-7960
Email: [email protected]
Loan Department Hours:
- Monday – Thursday: 8 a.m. to 5 p.m.
- Friday: 8 a.m. to 6 p.m.
Mortgage Department
Phone: (208) 580-5626
Fax: (208) 580-5627
Email: [email protected]
Important Security Notice Regarding Incoming Calls
Pioneer Federal Credit Union prioritizes your security. When you receive a call from us, please note the following:
- Caller ID: Your caller ID should display “Pioneer Federal Credit Union.”
- Information Security: We will never ask for your complete account number, Social Security number, or PIN over the phone.
- Live Representatives: Pioneer uses only live representatives for member calls; we do not use automated machines or recordings.
If you have any doubts about the legitimacy of a call, even if the caller claims to be from Pioneer, hang up immediately and call us back directly at (208) 587-3304. Your financial security is our utmost concern.
This comprehensive guide ensures you have all the necessary contact points for Pioneer Federal Credit Union, serving members in Meridian, ID, and beyond. Whether you prefer phone, email, chat, or in-person appointments, we are here to assist you with your financial needs.
